Gray, Athens, AL
- +1 256-567-3777
- 1613 L Gray Blvd, Athens, AL 35611
MPE Services Reviews
4 stars based on 13 reviews
Had appointment on Thursday . Husband waited all morning, and finally called and he was told that the tech would call soon. 3 phone calls later and another hour and a half - he finally got a call. (He did brag on Brandon the tech-said he was very knowledgeable). He was told that they had to order the part and that they would be back today (Friday) to fix it. We called numerous times to be sure that it would be fixed today. About 3pm my husband called yet again , this time he was told that the part wasnt in and it wouldn't be until Tuesday. I can order from amazon or any where else and have it here the next day. I am NOT happy. All Holiday WEEKEND with NO Ac. I guess since it isnt their home they are not concerned. If our warranty was not with these people... I would be calling someone else..
Mark made a service call to my elderly Mother Inlaws' home late in his shift the Friday after the 4th of July. He diagnosed the problem in short order and verified the results were satisfactory. Mark also did an excellent job regarding "customer relations". These have been our "go to guys" and are highly recommended.
My Aunt's ac went out on a Friday evening on July 4th weekend. She called and left a message at 8:30 at night and actually got a call back in 30 minutes which is amazing in itself. They offered to even come down then but she scheduled for them to come the next morning. They arrived at 8:15 and fixed the ac in less than an hour and the amount they charged for a weekend visit all the way out to Elk river was very reasonable. I know they saved my relatives 4th weekend as well as my sanity as I know they would of all had to be sleeping over at our house. We all highly recommend them!
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