Wayne Parkers Auto Electric
Broadway, Salem, OR

Wayne Parkers Auto Electric Reviews

4.3 stars based on 49 reviews

Featured Comments:

• C

  Cory Hilker - Bartolini

  1.0

  I am making a review for my father so he can share his experience at this business --- At the end of last year I had my vehicle fixed at this shop, they got my car back to me very quickly and was fixed properly, however, they put a new battery in it I was charged for when the prior battery they removed had a warranty on it and it could have been replaced for free. At this point I wasn't that concerned because of how fast they had the vehicle repaired and felt the price was fair. Recently I called and made an appointment for them to do another repair, Heidi is who I spoke with, as I was giving her the information on the problem she could not stop bragging about her husband and pushed me off the phone. This morning I arrived at their shop to drop off my truck but when trying to speak with the guy in the office about an oil leak, he rudely interrupted me, so I took my truck and left. It appears that the work being done at this garage is good, but when confronted with a mistake they have made they are rude and do not listen to your concerns. I would not recommend this business based on the customer service alone and the way I was treated as a customer, I would never go back. First off, you ordered the WRONG bracket since it didn't fit, and second, why would he pay for a bracket YOU LEFT OFF and didn't put back on in the first place. You were replacing a part that you forgot to put back on, correcting your own mistake doesn't constitute you being paid for the part. You say you don't have time to talk but spent 5+ minutes bragging about your husband, seems like you could make time for that.

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  Response from the owner

  Your dad likes to talk and sometimes confuses the issue more than necessary. He never paid us for the new bracket we ordered for him. He dropped his truck off, left and then came back about an hour or so later and picked it up. He got upset when he got shut down while he overexplained things in the morning. The shop was opening and Russ was short on time. The first time he visited, his car was towed in not starting due to a bad battery and terminal connections issues. If your knew it was a bad battery, why didn't he try returning his warrantied battery before bringing it to us or return it to where he bought it after he picked up his working vehicle? Usually we offer to send the battery with the customer if there is a warranty. This is a beneficial step to our customers' budget, we don't have to dispose of the battery and also good for the environment. "The guy in the office" is my husband, Russ, also the owner. An extremely busy guy whose time needs to be respected, especially during the early hours when less conversation is more productive.

• B

  Bill Banasz

  5.0

  These are the good guys (and lady) who get you in right away, They call with what the problem may be and an estimate. Fast and accurate. I take my Honda and Mustang there when they misbehave and are well taken care of. And have a cute dog in the waiting room. :)

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  Response from the owner

  Thank you Bill we always like to test drive that Mustang:) Thanks for the great review, we appreciate it and all the work you bring us.

• A

  Alex Johnson

  5.0

  Good people, great service, fair price. I have been with these guys for a few years now, through thick and thin and have not been disappointed. Russ especially, very honest mechanic and very professional. Again, good people, great service, fair price.

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  Response from the owner

  Thanks for being a loyal customer. Glad you have been satisfied! Thank you for your business.

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