1st Home & Commercial Services
Ablanedo, Austin, TX

1st Home & Commercial Services Reviews

4.7 stars based on 293 reviews

Featured Comments:

• G

  George Campbell

  5.0

  After our fifteen-year-old water heater decided to call it quits during a weekend (cold showers are decidedly no fun), we contacted 1st Home and Commercial Services early the following Monday. Drew got back to us promptly, and was able to come to our home the same day in order to disconnect and drain the existing unit. A team of two technicians arrived the next day with a new, 50-gallon Rheem unit, and were able to remove the old heater and install the new one in about two hours. We were very impressed with how quickly they did the job, as the water heater is located in the attic above our 2nd floor, and the old heater was heavier than expected due to years of calcification (our bad). This was our third time using 1st Home and Commercial Services (a shout out to Daniel for being able to install a j-trap assembly in our guest bathroom last year on short notice!). They've provided us with above-and-beyond customer service unfailingly, and we are happy to be able to add a five-star rating (with a blue ribbon!). Thanks so much.

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  Response from the owner

  George, Thank you for the 5* review. We love to hear about our team's successes. We also are glad you called 1st Home and Commercial Services and we were happy to be the company that gave you your hot showers back!

• B

  Bob Caldwell

  5.0

  Was quite a bit more expensive than six years ago for the same service but I guess given the supply chain issues, inflation, degree of difficulty due to attic location of water heater, etc. maybe not unexpected. You always hope for a smaller cost but when your water heater has failed and it’s 30° you’re not really in a position to get three bids, etc. They did a good installation, were timely, professional, etc so no problem there. They put in a “flood prevention” device (extra cost) that turns the water heater supply off if a leak is detected which would have prevented the problem we had this time if we had it earlier. If we had been out of town it would have been a disaster.

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  Response from the owner

  Hi Bob, You are correct about the pricing. Equipment price increases, shortage of licensed plumbers, fuel prices, competition from large national companies coming in to the market and buying up small companies; we have seem tremendous changes over the last few years. Thank you for seeking out and staying with a locally owned service company. 1st Home and Commercial Services is working hard to keep our culture of valuing our technicians, taking our time, educating our customers and offering options.

• T

  Thomas Morgan

  5.0

  Our conversation with Jennifer confirming our appointment and our Technician Donnie Langley was outstanding. The Company is dependable and professional and always on time. Our last use in 2015 was the same way and 2022 again was a great experience on a requirement that needed to be done. Thank you all!

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