409 ELECTRIC
Markie, Rochester, NY

409 ELECTRIC Reviews

4.4 stars based on 8 reviews

Featured Comments:

• D

  Daniel Karcher

  1.0

  I had Chris install a new exterior outlet and replace a receptacle and switch on the exterior of my home while I was getting our siding replaced. Chris did great work, but my problem with him was on the back end of our interaction relating to his invoice and payment for services rendered. First, he never mentioned that he is cash/check only. When I asked him how I facilitate a card payment he gave a laugh and said cash only. When I told him I didn't have cash on me he asked if I could write a check, which I did. It would have been nice to know upfront that he doesn't accept card payments. The next issue was when I questioned his invoice. He had billed me for 3 hours of labor, although he was only at my house for 2 1/2 hours over 2 visits. He got very defensive to me questioning his invoice, in which he responded 'maybe he should have worked slower then' and that he 'could have charged me a flat rate of $600 for the work'. Prior to ever agreeing to this work he clearly started he charged $150 for the first hour of service, and then $100 and hour for each additional hour plus materials. I was fine with this, but did not appreciate the unprofessional manner in which he got chippy about me wanting to pay only for the time he was at my house and working. I ended up paying the full cost, basically eating the $50 in labor that he did not work. my main issue though was when I looked at the invoice of the materials. He charged me for materials that my siding company provided and paid for. He essentially double dipped, and even though it was only $20 for the specific material, it was slimy and when I emailed him about it, he deflected the claim and said he usually gets '1-2 individuals like me a year who pick apart his invoice for some rebate'. He also stated that it is not easy owning a business in in NY, so I guess that is his justification for scamming people. All in all I was over charged $70 on a $435 bill which is 16%. Keep track of him if you do hire him, because I am sure he will try to squeeze every penny out of you too.

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  Response from the owner

  Mr. Karcher, Thank you for your input and mentioning my "great work" and for for mentioning the great prompt service call, that we were able to provide for you within 2hrs.of initial phone call. Presently we are only taking cash, personal & certified checks as means of payment. To guarantee a quality and CDC safe project, we spend more time on planning to minimize physical time in any property. All products we provide are guaranteed. Sorry you did not appreciate my sense of humor. I am a Master Licensed Electrician with over 40 years experience. Rates and pricing are based on qualifications in Monroe County area. It is recommended that consumers should always get 3 estimates. Again, thank you for your input.

• R

  Robert Green

  5.0

  Chris did a great job and his pricing is the most fair I've ever seen for a electrician

• R

  Robert Carr

  5.0

  This guy is great. Quick response. Fair prices and quality work. Very very trustworthy.

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