ABC Plumbing, Sewer, Heating, Cooling and Electric
Campus, Arlington Heights, IL

ABC Plumbing, Sewer, Heating, Cooling and Electric Reviews

4.5 stars based on 8230 reviews

Featured Comments:

• C

  Christopher Bruno

  5.0

  Fantastic experience, I was happy with the salesman Rob and installer Brandon. From beginning to end you can tell this is a top notch operation. Their service and friendliness from phone to install are all service orientated and a pleasure to deal with! I now have a new furnace ac condenser system and couldn’t be happier with the clean install. We laugh about the commercial but it’s true! You called ABC…

  ---

  Response from the owner

  Thanks for the 5-star review, Christopher! We are committed to going above and beyond to ensure every incredible customer we service is satisfied. And we are so thrilled to know that Rob and Brandon provided you with a seamless experience in your installation. We truly appreciate this feedback and look forward to working with you for many more years to come.

• J

  Jason Bates

  5.0

  I used ABC for our annual furnace check and found out our gas pipe was installed incorrectly. Scheduled ABC to come back out to fix the error. In both instances, the technicians were very professional, knowledgeable, and performed the tasks efficiently. I will caution - when calling to make the service appointment for work to be done the second time to repair the gas pipe, I did not feel comfortable that the customer service representative understood what I was asking. I am thankful the technicians were skilled and able to help resolve the issue. I would still recommend ABC for their service, because at the end of the day, it is important to get the job done right, and their technician are top notch.

  ---

  Response from the owner

  Your feedback means so much to us, Jason. Our hardworking team of professionals will love to know how pleased you are with your furnace service. We also thank you for bringing any communication issues you experienced with our staff to our attention and we will work with our team to ensure you have a seamless process the next time around. Thank you kindly for your recommendation and we look forward to seeing you again.

• M

  Mike Bragg

  5.0

  Nothing but great things to say about my first experience with ABC. Our 25-year old furnace kicked the bucket and two repair technicians were at my house within 90 minutes. Tammer was experienced and took time to make sure I understood the situation and my options. He recommended that a Comfort Consultant come out to review, scope, and estimate the cost for a new system. So Aaron was there about 90 minutes later to take a look. Again, he spent time making sure I understood the situation and my options. I chose a new Carrier Furnace and A/C, which was installed next day. It could have been installed same day, but I opted for the following. Jesse and Chris arrived the next morning, removed the old system, and installed everything. It took them most of the day (largely due to our challenging furnace placement) but they didn't leave until everything was 100% solid. Again, they also spent time to make sure I understood the situation before they left. Ask them about the Ultimate Advantage Club membership. Free in-home inspections, product discounts, four automatic appointments to check and tune-up your systems throughout the year - well worth the price, in my opinion. I'll put it this way: less than 36 hours after I contacted ABC, I had a new Furnace and A/C to warm the house. Probably won't work with any other company after the pleasant experience. Last thing I'll say: my wife called to ask how things were going, and I replied, "it's done." I've got to say: those commercials always feel too "forced" to me, but then I found myself in the real-life situation. I'm impressed and a little mad about it. Just go with ABC. It'll be done.

  ---

  Response from the owner

  And we did it, Mike! We want to take a moment to thank you for this detailed and incredible feedback. Our team aims every day to give our customers an exceptional experience, and we can't be happier to learn that our technicians were prompt, thorough, and communicative in your installation. We're so excited to see you as a member of the Ultimate Advantage Club and promise to always deliver the exceptional service you deserve!

More reviews (2)