Action Heating & Cooling
Douglas, Milwaukee, WI

Action Heating & Cooling Reviews

4 stars based on 80 reviews

Featured Comments:

• A

  A H

  1.0

  Had service completed last month for my boiler. Of course it wasn’t cold enough to turn on heat, but now that it’s needed it keeps flipping into an error code and having to be reset daily. I called and spoke to one lady who said a tune up was 150, but when I mentioned that it had just been serviced they said there would still be a tech service charge of 89.95, then 75 every hour. I asked do you all not guarantee your work. I was put on hold for her to find out if they guarantee their work. She comes back and says she can send a tech out, but if the issues is not due to the recent service then I would have to pay the fees. Now how would I know whether or not they would tell me the truth if it was their mess up? Also, they tried to tell me there was no record of service last month but only the previous year! So add poor record keeping on top of it. No thanks!

• J

  John B.

  1.0

  Had 2 tune-ups & some minor fixes (replaced humidifier controller, fan & radiator valve) of our home forced air furnace & rental property boiler this morning by Action Heating & Cooling. We appreciated Mike's availability with a few days notice to look at both the furnace & boiler this morning, as we specifically requested a steam boiler expert for our needs due to issues with generalists who aren't as familiar with single-pipe steam boilers. Talked with Tanya a few days ago to schedule it, and was told the $75 hourly rate for boiler work & tune-ups & the flat $129 fee for forced-air furnace tune-ups. Was charged both a flat $150 boiler tune-up fee & new $99 hourly rate (1 hour today) for the boiler tune-up that took 20 minutes & wasn't complete compared to the last tune-up with Action (just cleaned burners & raised pressuretroll this time-not recommended to increase pressure in our setup), didn't clean low-water cut-off probe or water sight glass. Verified that experts recommended against adding more water than needed, so didn't take his advice to flood the boiler with a 2 minute vs. 10 minute current low-water cut-off water refill delay due to system condensate water returning in about 5 minutes anyway. The white plastic drain-box was left off the furnace after the tune-up and we noticed about a gallon of water around it later that evening. Called the after hours number for service and didn't have a good experience with the operator-she didn't provide her name & told us we'd be billed for the trip to fix the leaking furnace. So much for the 30 day labor warranty guarantee we see on our invoice from a few hours earlier! We observed some contradictions in the advice we were given about steam boilers as well-we recommend finding another company or doing as much as possible yourself since steam boilers are a lost art these days and modern forced air furnaces can be problematic (if not put back properly) as today's drain leak shows. Update later tonight: Matt called back & stopped over to verify the leaking water was due to the drain not being clamped-we had put it back ourselves while waiting for him to arrive an hour or two so after calling. He was friendly, but also forgot something-flipping the power switch to the furnace back on when he left. We appreciated he remembered and called us about it later that evening.

• a

  acacia 317

  5.0

  Works wonderfully and when and if I have a problem I will them BACK. I am overly satisfied.The blower was not working and Now baby the heat on 72 it is so warm in here..

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