Air Control Heating and Electric, Inc
Crestline, Spokane, WA

Air Control Heating and Electric, Inc Reviews

4.2 stars based on 14 reviews

Featured Comments:

• J

  Joy

  5.0

  The crew at Air Control Heating and Electric were professional, clean and efficient. They installed the equipment as promised, at the estimated price. The equipment is great. The service they provide stands apart from other companies I have used in the past. If you want a good estimate, great quality products, and awesome service, give them a call.

• J

  Judy Harpster

  5.0

  I had a prompt response to my request for a quote, and was able to schedule my air conditioning installation within two weeks. The techs Matt & Ben, and electrician Forest were friendly, efficient, helpful, and great at explaining things.

• I

  Ian White

  2.0

  I should preface this poor review by saying it frustrates me to write this. I had Air Control install a complete duct system and furnace in my old craftsman home without prior ductwork. The competed the work in July of 2017. I was quite pleased with the price and service as it was a big and complex job. However, since that time, I have been frustrated as a customer on two separate occasions. 1- I had some additional duct work done in early 2018. I asked for a mailed invoice after completed work and it never arrived. As time passed it escaped my radar. In early 2019, I received a notice of a past due invoice. I called the billing department and explained I had never received a mailed copy so hence didn’t pay the bill. Being a year later, I had no way to validate the time or charges so the total bill was their word without any way for me to validate charges. They assured me that they were being fair and it was their fault for missing the invoice for a year. I payed the invoice. Red flag 1. 2- this spring, I invited them to provide a estimate for a ductless heat pump system in my new garage. The estimator arrived and all was well. In the subsequent months, I left 3 voicemails with him and two notes with the office staff. No follow up or call. I never did receive an estimate of any kind. The excuse given was “email issues”. On the final call, I spoke with the estimator himself and he promised an estimate by the end of the business day. It never arrived. It appears perhaps the company is poorly managed without a focus in follow up or customer service. It’s a shame. I liked them, but there are many other HVAC providers in Spokane. So I will pass. I wish them well.

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