Alternate Power Industries, Inc.
Orleans, Mchenry, IL

Alternate Power Industries, Inc. Reviews

3.5 stars based on 4 reviews

Featured Comments:

• C

  Clare Reid

  5.0

  When looking to upgrade from an old Generac generator to a Kohler we contacted Mike at Alt Power Ind and we're so glad we did. He was responsive to our requests and super efficient - we had our brand new generator installed within 2 weeks. Since then he has provided amazing after sales support. We would highly recommend Mike and his team. Thanks for doing a great job!

• h

  harry sebastian

  1.0

  They have been out 4 times and every time there is a new problem. You get charged for travel time , parts aren’t in, at the same time your generator doesn’t work and if the power goes out your left with a flooded basement. Is there someone out there that knows how to fix a generator? Evidently they don’t , all you get is a bill that keeps going UP.

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  Response from the owner

  Harry, we at Alternate Power strive to provide our customers with the best possible service and the thousands of generators successfully installed, maintained and serviced by Alternate Power speak for themselves. It is very difficult and time consuming for our staff to find parts for a generator that has not been produced for over 20 years. In all fairness the only 4 times you called us to come out initially started in 2013 and we were only called when the generator didn't operate correctly. You did not have us annually maintain your generator to help reduce service visits. Our technicians also found that someone had been tinkering with the generator outside of our company and there was a lack of honestly in addressing that concern. Each visit we did get the generator up and running and our last visit we provided you with an estimate to repair the generator and was met with disdain an anger for my staff of whom has been nothing but accommodating. We wish the best for you in getting your generator up and running.