Bang Electric, Inc.
Main, Stockdale, TX

Bang Electric, Inc. Reviews

3.6 stars based on 11 reviews

Featured Comments:

• B

  Bobby Pulido

  5.0

  Mr. Oisten, I apologize you had an unpleasant experience with your home warranty company. As their subcontractor, we are paid by them to diagnose your issues and report back to them. They have accounts with most major brands and order the parts themselves. The parts are then shipped to us to install. Once we receive them, we schedule to come to your home immediately to get the issue resolved. If your home warranty company ordered and shipped the wrong part, then your frustration is with them, not us. We notified you on our second visit (first visit to diagnose, second visit to repair) that the part was incorrect and that your home warranty company would be in touch with you. They ordered the new part again and had it shipped to us. We do not even talk to the parts house on your behalf, so we are completely unaware of the status of the part, whether it is in stock, backordered, etc. This makes it impossible to "keep you in the loop" so to speak, as we do not have any of the information regarding the order. The agreement we have with your home warranty company as their subcontractor is to diagnose the issue, notify you that your home warranty company will be in touch with you directly regarding coverage/repairs, notify your home warranty company of the issue and the parts that are needed, then wait for the parts to arrive, or notification from your home warranty company that the issue is not a covered repair. If your home warranty company did not keep you updated as to the status off the parts, that is an issue you have with them, not us. I say again, we are not involved in the ordering or shipping of the parts on repairs by your home warranty company; they do all ordering and shipping. It is quite difficult to accept blame for something we did not do. When we are in control of the ordering, we accept responsibility for our mistakes, and do what is needed to make the situation right. We are human, and we do make mistakes from time to time. Again, I apologize you had an unpleasant experience with your home warranty company, but to blame us and leave negative feedback is unfair. Have a nice day sir!

• E

  Edward & Aja Gardner

  1.0

  Worst customer service manager around. Does not understand the difference between electrical and AC, unprepared to handle any type of customer or effectively deal with a warranty company. Feel free to send your rebuttal as I'm sure you are crafting a reply. Never argue with a customer no matter how frustrated you are. *Sometimes you miss the mark and the proper response is to own up to it. You are unwilling to make that gesture. I wish you the best of luck with future customers and hope that at some point you realize that a mistake was made on your side. Your job is to fix not create more issues, every customer has a problem and that is the reason they come to you. They do not want to feel inferior in the process. I have learned to never try to explain myself to someone that assumes they know more on the subject, fighting a losing battle.

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  Response from the owner

  I am sorry you were unhappy with the service. The issue you have, however, is with your home warranty company. We cannot respond to your location without a work order from them, unless you plan to pay us directly for our services. They sent us a work order for an electrical issue with a porch light. Therefore, we sent an electrician. We did not have a work order for an Air Conditioner issue. If we did, we most certainly would have sent out an AC technician as well. The AC work order was actually sent to a different AC company by your home warranty company. We never even saw it. They use a rotation: whatever company is next in line to handle your type of call in your area gets the work order. If they had sent us an AC work order, we would have dispatched a separate truck and a separate technician from the electrician we sent, as they are two independent companies, each with their own licensing and trained experts, and registered separately with the home warranty company. This is per your agreement with your home warranty company. Our electrical trucks do not carry AC parts or tools, and vice versa. Nor are our electricians trained to work on your AC, and vice versa. Each issue that you report to your home warranty company is categorized by them as to the type of system (AC, plumbing, electrical, appliances, swimming pool, etc.) and the appropriate company is dispatched. My office tried to explain this to you and you did not want to hear their explanation. No one in my office wanted to argue, and I am not trying to argue. I just want you to understand what happened. Your issue is with your home warranty company, as we are directed by them on what service to perform, who to send out, and what is covered and not covered. We do not make any of those decisions. I hope this sheds some light on what happened, and I hope you have a nice day.

• C

  Cornelius Garner

  1.0

  Horrible customer service. A week later and I still have no idea why my breakers keep popping. called four times and was told the technical would call me back. Just now I Was told "a text was sent to the technician and he will call me when he has time, that's all I have you." Warranty company has no idea what the diagnostic was either. Finally today they decided to send out another company. I still cant believe how horrible the customer service is at this place......

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