Bear Rock Electric
Ridge, Point Harbor, NC

Bear Rock Electric Reviews

4.4 stars based on 7 reviews

Featured Comments:

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  william hill

  5.0

  We are very pleased with the service we received from Bear Rock Electric. After receiving a quote and an explanation that shipments for Generac Generators were being delayed because of the pandemic, we were kept in the loop as to when we could expect delivery and installation. However, trying to get propane tanks and hook-up have been somewhat of a nightmare. Eric, with Bear Rock, helped me jump through some of the hoops and final installation, testing, and job completion took place this past week. Bear Rock has been exceptional to work with and I would highly recommend to anyone looking to install a Generac.

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  James P

  5.0

  Being in a hurricane prone area, I thought it best to install a whole house generator. Also being new to the area, I asked around for referrals. The name that consistently came up was Eric Albrecht at Bear Rock Electric. I called Eric to set up an appointment to do a power survey to see what size generator to get. He came out to the house, we talked and I made my decision on the size generator to purchase. Eric was very patient with all my questions. We had some delays due to Covid and severe weather in other parts of the country, all outside of Bear Rock's control but we moved forward. Installation was straight forward with no surprises. It took about 4 hours as I recall. Other than his outstanding technical skills, Eric was very good at staying in contact with me during the whole process from the initial contact to the installation and follow-up. Many emails were answered within a few hours and always never more than one business day. Can't ask for any more than that! A few weeks following installation, we had a 4a.m. power outage due to high winds in the area. The house went black for about 10 seconds then the generator kicked in. When the main power was restored, the generator powered down. Everything was seamless and automatic, just like it was designed. All I had to do was reset the clocks on the stove and microwave. Thank you, Eric and Bear Rock Electric! You'll be my go-to folks for any future electrical projects.

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  Daniel Wilkerson

  5.0

  The purchase and installation of my Generac generator from Black Rock Electric has been excellent. From the beginning, Eric Albrecht listened to my requirements and gave details on the type of generator I might need with the complete cost of the installation itemized. From the cost of the generator, labor, parts permits, warranty plans was presented to me in detail and the price held firm even during the long supply chain problem over the last year. Black Rock Electric is a certified dealer of Generac and all installation techs must attend Generac instruction seminars yearly. I was lucky to be working with this dealer and could finally receive my generator. When delivery time was established, I received a 2 week notice of my installation date and the job was completed in 2 days. Eric helped with who to contact at the natural gas company and within 2 days after installation I have a fully operational whole house generator. The attention to detail and straightforward communication gives me confidence that working with Black Rock Electric on future maintenance will be easy. Black Rock Electric, in my opinion, is a very professional company and highly recommend them to anyone who is looking at purchasing a whole house generator. Daniel Wilkerson Moyock,NC

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