Blevins A/C and Electric
Airport, Fort Payne, AL

Blevins A/C and Electric Reviews

4.8 stars based on 50 reviews

Featured Comments:

• F

  Fran

  1.0

  This review is ONLY about the AC side of Blevins A/C . I have used both the A/C and Electric services from blevins. I want to say the Electrical side is top notch. I would give them a 5star rating. Now on the to A/C service. I ordered a whole house dehumidifier for my 2100SQft. home. I was told by aprilaire and another AC company that the aprilaire 1830 was the size I needed for my home. So I purchased the unit. Anthony came out to install the unit. After the install the unit wasn't working as it should. The humidity wasn't coming down in the house. So I tried to work with Anthony to resolve the problem. He did call support for aprilaire. And after going talking with them they decided that the unit was undersized. The unit is a 70pint and should cover a 2800sqft. house. I wanted my humidity around 45 to 48 %. this unit was only getting it to 57%. that is what I started with , so it wasn't working at all. After talking with support myself. I was told that the unit needed to be installed per the recommended installation. Which is from return to return. It needs to work with the AC unit to achieve peak performance. Anthony installed it from return to supply. which I was told by aprilaire that causes a resistance from the supply air and the air coming from the dehumidifier. He did not install a drip pan under the dehumidifier.( he took the charge off for the drip pan) He used 12" duct which isn't recommended. And added reducer down to the 10" inlet So I asked Anthony to install it per manufacture . He straight out refused. I have a copy of the text and a lot of pictures to post. Also have an email from tech support stating the correct way to install is per the manual install glide. I added the correct duct work and put a drain pan under the dehumidifier and rerouted the drain line. The Dehumidifier is work as should now humidity is around 47%. The only thing I asked Anthony to do is install it the preferred method ( which is what he should have done in the beginning and we would not of had any problems) and he refused. I plan on sending a complaint to the Association. I will not use the A/C service again. And wish I could use the electric service because they are awesome. They fixed several issues I had. Plus was able to fix a problem that 2 other companies was not able to fix. But it is a family owned business.

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  Response from the owner

  Since you chose not to share what happened only to leave a bad rating let us help you with that. Fran decided she wanted to save some money and buy a dehumidifier herself instead of purchasing one through an authorized dealer. She asked us to install it which we did by the manufacturer requirements. Her humidity is already down to 50-55% in the home but she insist that it must go lower. We tried to help her resolve this issue for a week. After contacting the manufacturer and going over our installation in detail to make sure it was no error on our part it was determined that Fran had purchased the wrong size unit to fit her home. The following is from Aprilaire contractor tech support. Unit is undersized for the space and you would be lucky to reach 50% with an 1830. If you want to go to 40%, you would need at least an 1870. That being said, staying in the 50-55% range is perfectly reasonable place to be, and is safe. Thank you, Jacob Jacob | Technical Support Team Aprilaire, Division of Research Products Corporation 1015 East Washington Avenue | Madison, Wisconsin 53703 Phone: 1-800-334-6011 | Fax: 608-257-4357 | www.aprilaire.com Technical Support Hours – M-F, 7:00 am to 5:00 pm CT Thank you for your business but the only problem is you were given incorrect information then expected our business to stand behind a product we did not purchase.

• A

  Ana Wood

  5.0

  Great service, very knowledgeable and fair priced. They are the best in town by far!

• D

  David Meeks

  5.0

  These folks actually call you back . They did several things around my house , and did them well . Technicians are polite , professional , and personable . They fixed the" ghost light " in my bathroom. No easy task , more than one electrician called it quits and never got it repaired . In a day where people say they will call back and never do , perhaps the lady that works in the office is their best asset . As far as price I am not sure how they compare , but since they actually called back and showed up , and I don't have to worry about the house burning down while my wife sleeps , I will call it a bargain .

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  Response from the owner

  Mr. Meeks, We truly appreciate the review! If you are ever in need of our services in the future, please do not hesitate to give us a call! Thanks again!

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