Electrician

Brown's Electrical Supply Co
Spar, Anchorage, AK

4.6

(33)Check map

Phone:
+1 907-272-2259

Website:
http://www.brownselectric.com/

Address:
1415 Spar Ave, Anchorage, AK 99501

Hours:
Wednesday7:30AM–5PM
CLOSED

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Services

Brown's Electrical Supply Co Reviews

4.6 stars based on 33 reviews

Featured Comments:

E
Esther Cabarles
1.0

A sales representative sold us part that was not in a box, and we were not aware it was supposed to be in a box. The part did not work, but when my husband went to return the product a week after purchasing it (so well within the 30 day return period) he was treated VERY disrespectfully by the store manager. The store manager, Brian, spoke in a very disrespectful, curt, degrading manner, treating my husband as if he was trying to scam them. My husband had the receipt which contained the sales person's name, and he explained it wasnt in a box when the salesman sold it to him and he wouldnt know they were supposed to sell it in a box. Rather than speaking to the salesman for more clarification, the manager Brian assumed my husband was lying and said just about those words to him. We are filing a complaint with the BBB. Do not recommend Browns Electric, horrible customer service skills.
Response from the owner
Esther, After thorough investigation into this situation we have found this to be a lack of communication. In a nutshell; the salesperson took out the part to show how the 2 pieces went together, at the time of packing the product back up before sending you out the door with the product, failed to insert the gasket and screws back into the box. He was not able to catch you before you left. The communication was not relayed to the store manager. If you could reach out directly to me [email protected] or 907-272-2259 I would like to personally apologize for the misunderstanding.
D
David Claar
5.0

Went in for a specific double breaker for our hot tub that is hard to find. They did not have it in stock, and offered to special order the breaker. We were looking for immediate purchase, so they looked for local alternatives even among competitors. They even made a call for us. In all, they were extremely helpful and pleasant to work with. This is and will be my go to store for electrical supplies!
Response from the owner
David, Thank you very much for your comments about your experience at Brown’s. We appreciate you coming in and thank you for shopping local. We are also looking forward to being your go to electrical store!
E
Ed Monteil
5.0

Arctic Elevator has been working with Diane & Chip and the good people at Brown's professionally and personally for the last 16 years. They have been exceptional with customer service, very knowledgeable and sure beat the big box stores out there.
Response from the owner
Ed, Thank you for this 5 star review and taking your time to go more in depth about your experiences. We appreciate your long standing business over the years and look forward to serving you for many more to come.