Bryant AC & Electric
Weidemar, Austin, TX

Bryant AC & Electric Reviews

4.3 stars based on 109 reviews

Featured Comments:

• J

  JD Pagano

  5.0

  Worked with Bryant AC to do the electrical work for a minisplit install. It was easy to schedule online and get an estimate. When they showed up to do the install they were super professional and quick, and Nick was extremely helpful answering questions I had. 10/10 would recommend. Will be using them again

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  Response from the owner

  Thank you so much for your 5 star review! It was our pleasure having the opportunity to serve you and we look forward to working with you again in the future.

• D

  Dhanish Patel

  3.0

  I never write bad reviews cause I’m a business owner and know that it’s hard to run and operate a business. But I feel like we got taken advantage of, and it was probably my fault but I felt my experience should be presented. The technician was super nice and great, as well as the owner I spoke to after was helpful. I just think they should do a better job about giving prices in detail before presenting. We paid a $95 service fee, technician came, and told me it would be around $1000 to fix all the problems (Total four issues). I thought that was expensive but understand their time and costs. Then I had second thoughts on the importance of 3 out of 4 jobs and said let’s take care of the main one and got a re-estimate of $903. I was surprised to find out that it was only $100 cheaper. So I asked for more details about the costs. Materials were $180 and service fee of $95. That’s when I came to realize that it was $600 in labor for 3 hours. Again, I understand time and their skill should be paid for. But what bothered me was that I was not asked and automatically charged for the technician to go and get the needs materials (which I was paying for already). I assume they had these parts on hand but was wrong. A technician getting paid $200/hr should not be driving around getting parts. Felt like it would have been best to get parts myself and have him back later to install. The technician arrived at 11am and left around 2pm and all we got was one light fixed (ballast and light bulbs) for $900. Seems excessive since I felt like an hour was wasted getting parts. Just my thoughts and it seems to be a common sentiment throughout the reviews. They did great work, no one is questioning that but the rates are just crazy high since other groups charge $75-$120/hour and the process is more bid per project based, Which I think better suits my needs.

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  Response from the owner

  Hi Dhanish- First off, we apologize for any miscommunication. We are upfront with our pricing and that's why our electricians always give customers a quote of what it will be before we proceed with the work so there is no confusion once the work is completed. Also, our CSR explains to every customer over the phone when booking the appointment how our pricing works and what our rates are to avoid any sticker shock. The work was signed off for by your dental office manager and was approved by you, so we moved forward with the quoted work. Since you're a business owner, you can imagine what it would take for us to keep every single type of bulb and ballast on our truck for every single service call. This is why we have to pick it up from our parts house once we know the model you need for your particular business. We did give you a $100 refund on the day of service since you called and expressed your concern about the way you were charged for us going to get a part that we don't keep stock on our truck.

• B

  Brian Eakin

  5.0

  Highly qualified and scheduling an appointment with them was very easy. I explained what I needed done for electrical repairs and HVAC maintenance and they were able to quickly address everything. Very professional and knowledgeable about my equipment.

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  Response from the owner

  Thank you so much for your 5 star review. We greatly appreciate the opportunity to serve you for you HVAC and electrical needs.

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