Capital Electric
Valley, Winchester, VA

Capital Electric Reviews

4.3 stars based on 24 reviews

Featured Comments:

• D

  Dustin Siefert

  2.0

  Definitely would not recommend going here. Staff has very poor customer service and they have an attitude when you ask for help. Very disappointed in a store that the employees are supposed to be knowledgeable and helpful.

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  Response from the owner

  Hi (Dustin Seifert), we're very sorry to learn of your unpleasant experience at our branch. Our customers are the most important thing in the world to us, and we apologize for missing the mark serving your need. Please call us at (540-662-1769) or reach out via email to ([email protected]) so that our team can help resolve this to your satisfaction. We greatly appreciate this feedback and look forward to speaking with you. Thank you, Capital Electric Supply

• E

  Eric Lutman

  2.0

  Waited for some assistance but never arrived. I would definitely not recommend going in there unless you know what you need and where it is located. I literally walked around for 40 minutes and not one person asked me if I needed assistance. I had to find someone and they were so busy I felt like I was being brushed off.

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  Response from the owner

  Hi Eric, I'm very sorry to learn of your unpleasant experience at our branch. Our customers are the most important thing in the world to us, and we missed the mark in serving your need. Please call me at 301-909-6504 or email me at [email protected] so that I can help resolve this to your satisfaction. I greatly appreciate this feedback and look forward to speaking with you. Thank you, Kenneth Cain Vice President, Marketing Capital Electric Supply

• R

  Ryan Lee

  2.0

  I typically don’t have any issues with capital anywhere else however.....the staff (at this location) has about as much customer service/ people skills as a refrigerator. I’ve been here 3 times and I’ve received attitude and no will to help in anyway whatsoever. I work for a huge company that buys millions of dollars in material a year from this chain...you would think they would want to put on a happy face at the counter and help the best they could. Needless to say I won’t be using this location anymore.

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  Response from the owner

  Hi Ryan, I am very sorry to hear about your unpleasant experience at our branch, and sincerely apologize that we seemed to miss the mark in this situation. Your feedback regarding this experience is greatly appreciated, and I hope you will give me and our team the opportunity to make things right for you. Our customers are always our #1 priority, and we always strive to provide excellent and professional service to every customer. Please call me at (301)-302-8574 or email me at [email protected] so we can work together to resolve this situation to your satisfaction. Thank you, Jim Glenny Area Manager Hagerstown Capital Electric Supply

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