Cascade Electric Service LLC
4th, Kelso, WA

Cascade Electric Service LLC Reviews

4.5 stars based on 134 reviews

Featured Comments:

• J

  Jeremiah and Sara Trimm

  5.0

  Cascade electric and plumbing proves its reputation as a very well regarded local institution. Their years of experience and roots in the community truly show forth in their top notch skills in assessing our home’s plumbing issues and providing a variety of solutions that can meet a range of budgetary needs. They were kind and patient in explaining the problems in a way we could understand and seeking to find the best solution for our situation and budget. Thankfully we had them out to repair some electrical systems earlier in the year (which they did a fantastic job with) so that it could now support the new water heater and mixing valve. Cascade will continue to be our go to company for all our plumbing and electrical needs, can not recommend them highly enough.

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  Response from the owner

  Hello Jeremiah and Sara, Thank you for taking the time to send us a wonderful review about your experiences working with our team of technicians. We are very happy to have customers like you that we can help for many years to come.

• J

  Jordan Wyatt

  5.0

  I had been to multiple hardware stores just trying to find a fuse for my fuse box at home. Spent a lot of time with workers telling me nothing would work and I had to replace the whole unit.. a man approached me in the customer service line asking if I needed help, wearing an orange shirty first thought was he worked there.. but no this was the owner of cascade electric simply offering offering help if I needed it. He was a certified electrician and could help with any questions.. not only did he find me a comparable part, now installed and working great! He spent about ten minutes explaining to me how unsafe the situation was... man is wealthy, has zero gain for helping me or caring what my wiring is like in my house and as Im In sweats and a sweatshirt I don't look like I can afford a remodel so trying a sales pitch could not have been his gain lol. And yet he took his time helping helping me, meant a lot and made my day... I've never wrote a review for anyone before but that is true integrity!!!!!

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  Response from the owner

  Thank you for honest review of your experience working with one of our technicians, we are glad we were able to help you with your repairs.

• c

  ceilia feroglia

  1.0

  This company was sent out by AHS for plumbing issues. AHS contacted me after the appointment and said the plumber stated I "denied access to the home" which never happened because the plumber never asked to enter my home. I even had the entire conversation with the plumber on camera because I have multiple ring door cameras. When I called the plumbing company to ask why they lied about being denied access the owner told me that his communication with AHS is confidential and called me a liar and basically declined to find a resolution. It was definitely the most inappropriate and unprofessional company I've ever worked with, I didn't feel comfortable with them in my home after that. Again not appropriate to reply that your plumber was denied access when that is not the case. I have it all on video, he never even asked for access. When I told you this all over the phone you stated "I don't know what you think you know, but our communication is confidential with the warranty company" even though the warranty company emailed me that your technician stated he was denied access. I have a hunch you did all this to get reimbursed for going out to the home without actually doing any repairs or effort.

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  Response from the owner

  We where hired through a home warranty company to assist this customer. Our technician was denied access into the home so we reported our findings back to the home warranty company that hired us. At that time the home warranty company closed the work order. When the customer reached out to us several days later to inquire of their claim we refereed them back to the home warranty company that makes the decisions on there claims.

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