Caye Electric Company
Catherine, Louisville, KY

Caye Electric Company Reviews

2.4 stars based on 5 reviews

Featured Comments:

• S

  Shane Hopkins

  1.0

  I work maintenance at a fairly new Louisville, extended stay Motel. Caye Electric did all the electric work in the motel. Obviously, their work passed city inspections, but we’ve had to have them back several times since. Of late they have been very hard to get in contact with. For example, the last two times I called before today, I had to leave a message, and it was the next day before I heard from them (and both times I called them before noon). I had to call them again today, the first time I called, as soon as I told the receptionist what motel I was, she rudely said “let me transfer you I don’t handle that“, and proceeded to hang up on me. The second time I called (immediately after the first call) , I got an answering machine, I left a message asking them to call me back. The third time I called (about a half hour later), the receptionist told me she was going to transfer me. Well, I hung up seven minutes after I she put me on hold. After I hung up, I called them directly back, and got the answering machine once again, ...really... I left a message asking them to call me back. I still haven’t heard from them. There’s a reason they were the lowest bidder.

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  Response from the owner

  I’m sorry for your frustration with trying to get in touch with the correct department. We have an auto attendant and if an extension goes to a line then we would have to transfer you to the right person, of course that is no excuse for getting disconnected and not getting transferred properly. We will look into this and make sure that this is not an ongoing problem. Thank you for your information, we love to hear what we can do better. We like to think that we are the lowest bidder because we have worked hard to have the knowledge and experience to pass on savings to our customers. We hope that we can change your mind in the future.

• E

  Erin Elise Levin

  1.0

  The lady who answered the phone was extremely unfriendly & told me that they do not offer a service that they have in their list of services on their website.

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  Response from the owner

  We are so sorry for the unfriendly service that you encountered while calling our company. We do have an auto attendant that answers our telephones and am wondering what could have happened. We strive to have very helpful and friendly employees. Please know that we will look into this and make sure that it doesn’t happen in the future.