City Electric Co
Pennsylvania, Charleston, WV

City Electric Co Reviews

3.7 stars based on 10 reviews

Featured Comments:

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  Anastasia Cordes

  3.0

  I called City Electric and asked if I could get a rough quote for some electrical work. I was told that they could give me a quote- but they charged $95/hour, and I could go ahead and book if I wanted to. My exact response was, “$95/hour sounds good, let’s go ahead and do it!”. What they failed to mention, and what we didn’t know until we received the bill, was that they charge $95/hr PER electrician. This was never once disclosed to us. Secondly, while we did have two electricians do work, one of the electricians was clearly learning on the job, yet we were charged just as much as the master electrician. I am totally fine having someone with less experience working on my house and being talked through some points, but I don’t feel it’s fair to charge as much for that person as the actual master electrician. When I called to pay the bill and express my unhappiness with the lack of transparency, I was given no apology, and was told that, “Well, if only one electrician had to do all the work it would have taken them longer and your bill would still be the same amount”. Umm, no not necessarily. Both of the electricians were at our home for about an hour and a half. It should have taken one person maybe two hours/two and a half hours to complete the work on their own. So overall, very disappointed in the poor customer service we received, and we will not be using their services again.

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  Alrecenk

  4.0

  I purchased a foreclosure where the previous owner had intentionally cut and damaged the wiring in several places. I called City Electric, and they fixed everything and updated my wiring, so I could get an electric oven instead of gas. The guy who worked on my property was friendly and punctual, but it took longer and cost about 30% more than the initial estimate, so I can't give 5 stars. It was something of an ambiguous set of multiple issues though, so I understand how it could be difficult to estimate cost.

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  Sheila Jett

  5.0

  Great experience with this company! They came out right away and fixed my electrical problem and charged a fair price. I would recommend them. Very professional, prompt and nice!

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