Connexus Energy
Ramsey, Ramsey, MN

Connexus Energy Reviews

3.8 stars based on 330 reviews

Featured Comments:

• R

  Richard Herrmann

  5.0

  In speaking with the reps from Connexus regarding a tree limb issue, they are very respectful and receptive to my request. I have always had great interaction with Connexus and like doing business with such a good company. Thanks for the Great Customer service!!

• J

  June Vang

  1.0

  All I have to say is that I wish I knew ahead of time that these electric power companies only serviced certain areas, and that we had no choice but to work with whoever serviced our neighborhood. This would had made me think twice about where I was buying my house if only i knew ahead of time. Let's just say their customer service is 3/10! Just imagine calling for after hour service due to power outage, and a guy answers your call with a simple and deep "Hellllo! 😡"... and he has an attitude because it seems you've just woken him up from bed 😬! If ANYONE knows how I can return to Xcel energy PLEASE let me know how 😭 I've never missed a utility company as much as a I do Xcel!

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  Response from the owner

  We take the service we provide our members very seriously and would love to address your recent experience. We’ve been unable to find your account or a recent interaction with our team so we would appreciate if you could reach out to one of our Member Service Supervisors at 763-323-2650 so we can follow up and make sure it’s addressed.

• H

  Holly Edwards

  1.0

  My service was shut off, wouldn't do a payment plan, and was offered no assistance or resources. So I had to pay with my bank and go $200 in the hole. And on top of it, I had to arrange another payment a week later of just late fees, and other fees that added up to almost $100. Times are tough for everyone and sometimes we just can't pay stuff on time.. So now I'm still getting out of the hole.

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  Response from the owner

  We weren’t able to pull up your account based on your name but our agents should always be offering payment options based on your past payment and arrangement history as well as connecting you with assistance resources. Please reach out to one of our Member Service supervisors so we can help determine what happened on your account and assist you in finding a workable payment solution.

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