Custom Electrical Services
Auburn, Auburn, WA

Custom Electrical Services Reviews

4.9 stars based on 240 reviews

Featured Comments:

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  Lucas Rucks

  5.0

  I have had 2 wonderful experiences with Custom this year. We are working on site preparation for a large shop and Joe came in for a free estimate and planned out the job. They arrived on time and were prepared. It was a job that took two days and all 4 employees were polite, professional, and knowledgeable. Joe has been a great communicator. And his crew mirrors his professionalism They installed a breaker in my panel, ran line under the house, and then installed the new outdoor panel and 2 20-amp outlets to the back of the lot where the shop will be built. They had all of the tools needed, kept the indoor spaces clean, wore masks indoors, and were nice to my crazy dog. Throughout the work I was impressed with Joe's crew and how fast and neat they worked. on site, Kevin kept me updated as he progressed and they called when on their way to confirm arrival on Day 2. I will use them again in the future and definitely trust my electrical needs to them. Side note, I also appreciate the way they handle the bidding process with a detailed explanation by email and then a simple invoice process on line. Their bid beat two other companies and I believe their reputation is better too based on feedback in the neighborhood.

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  Response from the owner

  Thank you for your kind words, Lucas. We're glad to hear that our team was able to exceed your expectations and provide the high level of service you deserve. We also appreciate your feedback about our safety protocols and we'll be sure to pass it on at all levels of the company. It's always great when we can exceed expectations and I'm glad that we were able to do just that for you and your pup too. I hope this will be the start of a long-lasting relationship with Custom Electrical Services - if there is anything else we can help with, please don't hesitate to let us know!

• B

  Brandon Mather

  5.0

  During the pandemic I have worked with several different contractors (electrical and non-electrical) for various house remodeling projects. I can hands down say that my project with Custom was the best experience out of everyone. These are good people with good work. It was hassle-free and everyone (office staff and electricians) were very communitive and easy to get ahold of throughout the process. Today the state inspector came by and approved of everything. He had good things to say about Custom's work as well. Timeline: Placed downpayment, electricians were out about 2 weeks later, the electrician and apprentice did 2 days of work, the electricity was only shut off for a few hours on the first day, state inspector came out a couple of weeks after that. Expect that the state inspector scheduling may be a bit challenging due to increased home renovation projects in the Seattle area, but that is out of Custom's control. My project included: - Permits and utility fees. Custom took care of all administrative filings and communication with PSE and WA LnI. - 200am panel replacement w/surge protection - Upgrade main grounding/bonding system. Including a bonding to my water main, which I did not previously have. - 30amp 240v outlet for RV. I chose to have the conduit run about 12 feet along the outside of the house due to things blocking it on the other side. - 50amp generator interlock Pics below. Hope to use them again in the future.

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  Gary Hundrup

  5.0

  My wife is getting an EV car and we wanted to install an outlet for the car charger. It is 240v with at least 50 amps. One business I called came out, gave a bid to which I agreed but then never scheduled because they said they did not have the part. I then contacted other electricians but they all wanted to see the site and many wanted a fee just to see the site. When I called Custom Electrical Services it was clear from the beginning they knew more than the others to which I had talked. First, they were the only ones to notify me that there needed to be a permit, but they would take care of it. Second, they have extensive experience with installing car chargers. Third, they were able to give me a price by me just sending a picture of the Electrical Panel. Fourth, with my kind of car charger, they recommended wiring directly to the charger which means I could have a 60 Amp circuit which then gives 48 AMPS for actual charging. It was also less expensive to wire directly to the charger than to install a plug. They came in the time frame they set up. They did not require an upfront payment, but billed me by email. They provided paperwork so that I did not have to pay sales tax as there is a sales tax exemption in the State of Washington for this type of work. The electricians were extremely knowledgeable and made sure prior to leaving that I had the charger connected to my wifi and my phone. I could not be more pleased.

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