Dakota Electric Association®
220th, Farmington, MN

Dakota Electric Association® Reviews

2.5 stars based on 90 reviews

Featured Comments:

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  Steven Peters

  1.0

  This is the worst electric company I have ever done business with. Their website is nearly impossible to use. Apparently I have 3 different accounts, and the one that I have been using to pay my bills has been “disconnected” without me knowing. Also, the account balance is updated once a month no matter what. Let me repeat that so it sinks in; this bill pay system uses the INTERNET, and it’s updated ONCE A MONTH. That means that when I pay my bill, the online bill pay system will not recognize that I have paid, and the account balance will not be updated until NEXT MONTH. I was on the phone with them this morning and now I am questioning whether I have been paying someone else’s bill, because I am able to login to an account that they claim does not exist. Well guess what, it exists and I have been using it to pay bills. Other reviewers got it right when they said a child could design a more user-friendly website. This is a monopoly. Expect customer service that’s on par with that.

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  Response from the owner

  HI Steven, sorry to hear of your experience. We have passed your comments along since this is not the level of service we strive to provide. Thanks for your input.

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  Grant S

  1.0

  Have some 3rd party asking me questions about my service. Last time I checked I never gave Dakota Electric permission to give out my information to someone else. I only used you guys cause my grandmother gave 20 plus years of service to your company. Should start thinking about how you gained your customer base.

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  Response from the owner

  Hi Grant, we understand your frustrations. Dakota Electric only provides information to a third party to better service your account or when required by law. The member satisfaction survey is completely optional and helps us make decisions on matters important to the future of Dakota Electric. We apologize for any inconvenience.

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  Michael Allen

  3.0

  Service is fine, but looking at reviews six years ago their online bill pay was terrible. Fast forward to today....It's still god awful. The 20 different steps to pay my bill with a credit card is ridiculous.

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  Response from the owner

  Hi Michael, thank you for the honest review. The billing website has been updated and improved by our billing vendor since previous reviews. Setting up the account and establishing the credit card payment should be a one-time task but does involve a few steps. Going forward, it should be much speedier. Our apologies.

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