Darren Lance Electric LLC
Cedar, Flagstaff, AZ

Darren Lance Electric LLC Reviews

4.5 stars based on 18 reviews

Featured Comments:

• c

  ccsojlc

  5.0

  Darren and his crew are fantastic. They have done several jobs for us. Darren guarantees his work and was fast to respond when we needed a job done quickly. Highly recommended!

• P

  Paul Beier

  4.0

  I called to have them add 20 inches to existing phone and coaxial cable lines to facilitate a remodel. Although I clearly explained the job when I made the appointment, they showed up in a work van without the needed connectors, and billed me to drive to their shop and back to get the parts. Although it was a simple one-person job, they sent 1 electrician and 1 apprentice and billed me $100 per hour for each of them. The work was well done and quickly completed, but the cost was more than I've paid others for similar work. When I wrote an unhappy review, they responded with an appropriate credit, which I appreciate very much, so I am updating this review.

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  Response from the owner

  Hello Paul, The time spent on your job was 2 hours from start to finish which was billed accordingly and broken down for you. The amount you claim to have been charged for a trip to get materials of 200.00 is not correct, nor is the time charged hourly for the 2 electricians on the job. Your pricing is broke down clearly of our charges and my office manager notified you of the pricing and how it was to billed before our people got on the job. Although the information for your job was on my electricians tablet, that doesn't mean he had all the materials needed to complete your job. Most of the time materials are needing to be gathered first before starting. The type of cable connectors and phone connectors needed for a low voltage job can vary per the type of existing cable. My electrician wanted to make sure the connectors he needed were correct and wanted to make one trip to get the right materials. We cannot afford to keep every type of connector used for low voltage cabling on hand, thus the need to get the correct materials used. Our crews handle anywhere from 1-5 jobs completed daily. Two people are needed on a crew to have help to move ladders/furniture, clean up, get materials, label and turn off circuitry safely from the panel board to the other electrician in the building. I want my employees to feel safe and be efficient on every job which is why 2 people are sent. It is nearly impossible for us to keep all materials needed for the multiple type of jobs we are on from week to week. Our reputation as an electrical contractor in Flagstaff has been one that has received recognition with awards yearly for the past 4 years in a row. We are trying to provide the best service we can as well as keep up with demand. Please accept a partial refund for the discrepancy for the service provided. If you have any further questions or concerns please call our office at 928-853-9594 and my office manager will resolve the issue. Take care, Darren Lance Darren Lance Electric LLC

• M

  Mark Beasley

  5.0

  We have used Darren Lance more than once and the techs always go above what is expected of them. The last tech we had over said that he took pride in his work and it showed. A great crew of hard workers. They are professional, timely and polite. Would highly recommend!!

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  Response from the owner

  Thank you for you kind words. I will let the guys know what you said and that there hard work does not go unnoticed. Thank you for using our services, Darren Lance Electric LLC

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