Decatur Heat & Air, Inc.
Chico, Decatur, TX

Decatur Heat & Air, Inc. Reviews

4.5 stars based on 118 reviews

Featured Comments:

• C

  Cassie Bailey

  5.0

  I am very impressed with Decatur Heat & Air. They installed my unit in 2019 and came out the same day I called when I needed a repair that was my fault. They really saved me from my procrastination and I know they were busy. My Tech Josh was very Helpful, professional and patient. The cost was more than reasonable. I was expecting much higher. I highly recommend them.

  ---

  Response from the owner

  Thank you, Ms. Bailey! We care about the efficiency, safety and peace of mind of our customers. We look forward to continuing to exceed your expectations through our customer service experience. We value your business.

• L

  Luke

  5.0

  Office staff is prompt and easy to work with. HVAC techs are great. I interacted with two of the guys; both very impressive. Possibly a bit spendy, but hassle free service makes it worthwhile. I plan to use their electrical service soon.

  ---

  Response from the owner

  Thank you!! We are so glad that we have exceeded your customer service expectations. We look forward to exceeding your expectations in the future as we continue to meet your heating, cooling and electrical needs. Thank you, again for entrusting Decatur Heat & Air, Inc. We value you. Edit

• C

  Cesely Thompson

  1.0

  Buyer beware! We had Decatur Heat and Air install our unit in 2017, which came with a ten year warranty. Our a/c went out August 2021, (4 year old unit). They sent the tech over and he discovered that we needed a new motor, which should have been covered under the warranty. Nope. We had to pay $433. Now, exactly two months later, the heater doesn’t work. We called another company, they showed up in two hours. The motherboard on our unit is fried. Apparently, the wiring was backwards. Now, we need a new motherboard. We definitely DID NOT CALL Decatur Heat and Air…why? So, they can charge us another enormous fee for something that was due to bad workmanship and/or they will say is not under warranty, when it is. We have never dealt with such an unprofessional and unethical company like Decatur Heat and Air.

More reviews (7)