Dennis' Small Engine Repair and Maintenance, LLC
Industrial, Whitmore Lake, MI

Dennis' Small Engine Repair and Maintenance, LLC Reviews

4.7 stars based on 67 reviews

Featured Comments:

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  DavidT

  1.0

  The shop has quoted me to diagnose a bad starter on a John Deere 318 at about $350 and I told them to go ahead and begin work , once they replaced the bad starter they called me to let me it now turns over but would not start. At that time Dennis’s shop mechanic should have told me how much time he already has into the tractor, because the other issue the tractor has was the carburetor needed work to start better and they did not give me a new quote to fix the carburetor with a current price of how much I owed for installation of the new starter. I got into an argument with the owner when they informed me that the tractor was done and running and my bill was over $1040 which they didn’t quote the job correctly in the first place. Then they dropped off my Mother in laws tractor at her house all filthy dirty from the mud splashing all over the clean tractor that Dennis originally picked up. Needless to say I would never recommend him again .

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  Response from the owner

  I understand your concerns. Communication is key. Unfortunately, the shop was not advised as to the self-help efforts undertaken prior to its arrival. It came in with a request to fix one problem. But, that was not the sole problem. Unfortunately, after the starter got the engine started, we discovered the heat shield metal had been cut and makeshift gasket material had been used in an attempt to replace carb gasket material. The only way to diagnosis was to replace the starter first and discover it still was not running. Pandora's Box was opened. The technician had been in contact and had authorization to proceed. Yes, the repairs were expensive. But the shop got it back in working order. In addition, when we pickup and deliver, it is hard to keep things clean when delivering on a dirt road after rain or snow. We do thank you for your feedback and hope this helps explain the full extent of the issues.

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  Morgan Knauss

  5.0

  Dennis and his team were great. Had a bit of an accident on the way to drop off my mower to them, and the team jumped right up to help me clean up the broken glass with their shop vac. Customer service was great, and he really went above and beyond to make sure I left a happy customer at the end.

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  Matt Barton

  5.0

  Small engine genius. Great communication. Fast turnaround time for professionals who rely on their equipment to make a living. Very fair pricing...our 30yr old generator now runs like the day we bought it

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