Doug Herrell Plumbing, Inc
Aurora, Melbourne, FL

Doug Herrell Plumbing, Inc Reviews

4.6 stars based on 41 reviews

Featured Comments:

• R

  Richard Preston

  5.0

  Top of their Game. From estimate to project completion Doug Herrell Plumbing deserves more stars than can be given. Doug and his Son arrived ahead of time for the initial walk through/estimate, and even though I, the original owner had detailed pictures of framing and plumbing before drywall, his trained eye told him exactly what would have to be done and what holes would be cut for installation. He volunteered to install new bath/shower valves and water heater w/o labor cost because of their age, and explained the overall project in detail which would include permit, all new PEX pipe, shut off valves, hose bibs, and final lines to each fixture including hoses to laundry, and follow up drywall repair. The most amazing thing is that the project can be done in a day. I must admit to being a procrastinator I have had 5 previous slab leaks repaired, and the last three the plumber has said you really need to re-pipe as they will just keep coming. I noticed this 6th one in my water usage which had tripled and of course the micro dial on the meter was moving with all fixtures off. I excepted his detailed bid which arrived within an hour after leaving via email and got all the permit paperwork notarized and delivered to his wife Amy (who does a lot of the behind scenes work), and a date scheduled for the next month....now to clean the garage, closets and under sinks for access; pipes will be in attic with drops to each fixture. I was really agonizing over our free standing island sink and dishwasher which did have a previous repair using the exiting copper pipe as a conduit for a 3/8 inch plastic pipe; if they were unable to do the same an additional charge would be incurred to break the slab or drop a column from the ceiling for the re-pipe. Fortunately they were able to install the cold line using the old refrigerator water line conduit for the cold and I breathed a big sigh of relief when Doug said they would not have to break into our nice tile floor. Doug is on site for the whole project with a very well trained adept crew. They arrive and roll out floor protection in all work areas and hit the ground running, lots of noise initially getting that needed access, then quieter for all the detailed fixture hookup, nice new laundry valves, and fixture shutoffs well secured. Doug was even able to install the new Master Bath shower valve through the excising opening in the shower with no rear access and no tile cutting...amazing. One thing I wasn't expecting was the PEX is insulated throughout the house both for heat transfer (since they are now in a hot attic) and noise, pipes were further secured with spray foam so as not to move around in the walls. Most old copper above the slab is removed or sealed off. By late afternoon they were ready for system test; they use compressed air in the lines not water and no leaks were found, then the water is introduced, and Hot and Cold were all working as expected...FIRST CLASS operation. Oh and I might add, gas water heaters are not available at local supply houses, and need to be ordered from Homedepot or Lowes, I ordered one from HD, and had the heater waiting, but when the crew cut opened the box it looked like it had been hit with a baseball bat, and even the temp control was damaged, they had to reinstall the old heater and I may have to get another plumber to install a new one as re-piping is all they currently do. Doug did say if I am flexible time wise they could likely slip by after another job, and still install the heater at no cost as planned; I hope this is the case as the copper/PEX installation at the water heater is so nicely done with the latest copper crimp fittings I would hate to trust another plumber with the task. Permit inspection passed with no issues. Dry wall repair which is normally done the same day of inspection had a COVID delay, but we can live with that, just having no leak is such a relief.

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  Response from the owner

  Wow, what a great review Mr. Preston, It was a pleasure working with you. And might add fun seeing all the wildlife around your place. I will share this with the crew, they like their "adda boys". They are a great crew that make out job possible. Again, Thank you for that great review. Amy/Doug

• D

  Denise Talbot

  5.0

  WOW!!! What a fantastic company!! We had to have our home repiped. Professional, Friendly and customer service based!!! AWESOME. The company was great on communication; called and explained everything and walked through our home and explained everything. NO SURPRISES!!! The gentleman actually on site installing were courteous and friendly and most of all professional!! I guarantee we will always use this company if we ever have any more plumbing needs. What a great experience!!

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  Response from the owner

  WOW!! thank you so much. We aim to please our customers, honestly having customers like you make it easy. Thank you so much for that wonderful vote of confidence, I will share with my crew. Just sorry I did not actually get to come down and meet y'all. One day.... ;) Amy

• S

  Sarah Linn

  5.0

  We had an incredible experience with this company repiping our house. The whole crew was fantastic. They were quick, clean, and respectful of our home. Doug went above and beyond for us. He found a safety problem with the water heater unrelated to the repipe and took care of it for us. We're thankful and relieved that our house is now safer because of Doug. I'm beyond impressed with this company. They made having a repipe a genuinely pleasant experience. On top of everything, they treated our toddler with so much kindness, it made his day. Couldn't recommend this company enough!

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  Response from the owner

  Mr. & Mrs. Linn, Thank you so much for the awesome review. And, yes your son was the hit of the day. My crew certainly enjoyed chatting with him about tools. Good Luck in all things. Amy/Doug Herrell Plumbing, Inc.

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