Dumbaugh Electric
Butler, Butler, PA

Dumbaugh Electric Reviews

4.9 stars based on 14 reviews

Featured Comments:

• R

  Rick McRoberts

  5.0

  Furnace blower motor failed mid October. At the time I was unable to afford a new factory spec replacement motor priced at nearly $300 let alone service fees to have a professional come to perform the replacement. Despite my lack of DC motor experience I became determined to do my best to get the furnace operational myself. Upon extensive online research and numerous phone calls that resulted in endless robotic phone tree cycles inevitably ending in being placed on hold only to be connected with persons annoyed to have to tell me I was up a creek without a paddle not being willing to drop an exorbinate amount of cash. It was only upon calling Dunbaugh that on first ring I finally connected with a human being who seemed genuinely concerned with my plight. I decided it was worth going to their shop personally to further investigate. I was greeted at the desk by the same nice lady who had answered the phone and was obviously personally involved with and committed to all aspects of the business. In fact she examined the broken motor I had brought with herself and then thoroughly pointed out and explained the fatal nature of the motor's malfunction. Her hands on experience in such matters was obvious. She then wandered throughout the shop among electric motors of every sort and size, from shelf to shelf, bench to bench, examining various books and manuals as she went. She returned with a box containing a motor. She honestly admitted that although Dumbaugh had no direct connection or specific experience related to the HVAC field she believed the motor she had may serve as an adequate replacement despite it not being built precisely to furnace companies original specifications. We discussed the ramifications regarding the differing specs between motors. We brainstormed upon potential modifications available if needed to overcome the spec discrepancies (none of which became necessary by the way). When it became time to discuss price I must admit I maintained a fear that my obvious desperation had me marked as an easy target for big profit. NOT the case. I was out the door for less than a hundred bucks with the assurance that should the motor not serve my needs I could return it with full refund. The motor operates more efficiently and is of higher quality than the original and it remains under warranty. My home is warm and comfortable and I have enough money to buy Christmas gifts for my grandchildren. I assure the small town hospitality found at Dumbaugh genuinely coincides with true professionalism. This company operates under oldschool standards of treating a customer as the most important aspect if the business second only to providing high quality service and product. Although local for me I highly recommend all in greater Pittsburgh area and beyond to check out Dumbaugh Electric. I only wish I would have called them first. Peace

• m

  monty edgar

  5.0

  This is where we go for our motors and pumps, new or repair, always great service with a knowledgeable staff! Monty Edgar Edgar Electric

• W

  Wayne Orvis

  5.0

  Knowledgeable friendly staff. If they don't have it they'll get it.

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