Electric Doctor
Brown, Bettendorf, IA

Electric Doctor Reviews

4.2 stars based on 118 reviews

Featured Comments:

• J

  John McDonnell

  4.0

  The crew that installed my whole house back up generator was very good. I watched the entire installation just because I was interested in how things are done, and the crew and I discussed the process from beginning to end as it went. They kept me informed of what they were doing and why, so I could understand and agree with every step. The only thing I didn't like about the entire experience was the LACK of feedback from this company as I awaited my delivery & installation! It was originally scheduled for September arrival, but I heard nothing from them until I called them about September 16. At that time they told me it had arrived and needed to be checked out and scheduled for installation. 2 weeks past with NO feedback, so I contacted them again, but they had no extra information about my generator. ANOTHER 2 weeks past, so I contacted them once again, and was told something to the effect that they're working on my project, and it was just about finalized. I finally got my generator installed on November 3. During the run up to the expected delivery date, based on the original sales person and agreement, and the approximate 6 weeks that follow my initial phone call, I had to initiate ALL conversations with the Electric Dr. The ONLY time they called me was after I called them to ask what's going on, and insisted on being kept informed. They were always very apologetic when I talked to them, but even when I asked to be kept more informed of the ongoing process, nothing improved. I believe they would do a lot better overall, if their customer service and/or installation planning staff would take a few minutes to contact the already sold generator set customers to spend 1 or 2 minutes letting them know where things stand. Otherwise, the customer is left in the dark, watching day after day go by, with winter approaching, wanting to put their yard back in place after the installation but before bad weather arrives, and wondering if ANYTHING is going to happen, or will we go through another winter with power outages and no back up system to rely on.

• T

  Tracey Moore

  2.0

  They charged us for work they did not do give one quote then when they got here charge one him over price for doing nothing 4 jobs they were supposed to do and they only did two.. I try to argue with him that he did not fix nothing but still had to pay, I would not recommend them find someone us

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Tracey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (563) 823-4188 and we'd be happy to help you out. Cheers, Electric Doctor - The 24 Hr Electrician

• E

  Edward Owens III

  5.0

  The staff that made the appointment were very nice and helpful, the Doc called ahead to confirm I was ready, and when he got here he was very knowledgeable and got it fixed quick. I had installed a ceiling fan myself, but guessed wrong on how the wiring in the wall was run. He got me up and running and it only cost an arm and not the leg. Plus they give you coupons for the next time, they'll be my first call for electric work now. PS: they were my second call, but the first company never called me back to set up an appointment.

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