Electrical Source
Grantwood, Parma, OH

Electrical Source Reviews

3.8 stars based on 16 reviews

Featured Comments:

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  T Cole

  5.0

  We had power in only half of our home. I called and I spoke with the owner and he was very helpful. He suggested calling my power company first to make sure it wasn't something with them before I paid for his services. It was that and I can't thank him enough for his honesty. I will for sure keep him in mind when I or others need electrical services in the future.

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  Unkown bear Gaming

  1.0

  We decided to go with a different electrician today for a couple of reasons. I found Steve to be a bit pushy overall but what seemed more troubling were his tactics. When I spoke with him about not doing work until after Thanksgiving he wasn’t happen and resorted to telling me that our insurance lady told him my husband was difficult and that Steve should talk to me instead. He also insinuated that our insurance lady was pressuring him to do the job. After speaking with the agent it became apparent that Steve was manipulating us to go ahead and start the job. We were told that we could choose any electrician and work on our own timeline. My insurance agent expressed that she never made any calls to Steve or his company. Next, Steve used this same tactic and was very unprofessional today when my husband spoke with him. My husband expressed to Steve that we needed to reschedule and Steve resorted to telling my husband that a neighbor had been gossiping with Steve about my husband being “ slow to get work done “. Apparently this gossip took place while Steve was digging the trench we asked him to please not begin. I have no neighbors that live on either side of us. This was done to further pressure us and not his business and work on his timeline. This was unprofessional behavior on the part of a contractor and another tactic for Steve to get the job going when we were not ready. My home has never had any issue of maintenance or issue that any neighbor would know about. He was also never seen on video surveillance speaking with a neighbor. This was just another tactic. Finally, Steve was asked to not begin work before Thanksgiving as per our phone conversation the Monday before the holiday. However, as a way to ensure that we didn’t go with another company, he came out and dug a trench on my side yard. I only agreed to him measuring not doing anything else. I expressed to him on that Monday that we were not quite certain he was the right fit for us. This was based on his telling me that my insurance rep told him to not work with my husband. He knew we were beginning to get leery therefore he went ahead and dug the trench so that we would feel obligated to keep him on as our electrician. We paid Steve immediately for any “emergency “ work he did for us initially ( October of 2019) and never guaranteed or signed any contract regarding further upgrading. His abrasive personality and tactics to manipulate us to gain his business were not becoming at all.

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  Response from the owner

  I was called out to this job for an emergency service; no power in the home. Temporary repairs were made to get the power restored safely; which their insurance company approved. I provided a quote to their insurance company for additional electrical work needed to be done. Once my quote was approved by the insurance company for approx. $7,000.00, the customer was always cancelling my appointments to come and complete the work; inside and outside the home. This happened on 3 separate occasions where they cancelled with me to return and complete the work. I started part of the outside electrical work, but never got paid. This work was necessary to complete to make the home safe for electrical issues. They were looking for an excuse to keep the money that their insurance company had paid to them to be used for further electrical work that I was supposed to complete. I was never contacted by them again to return to allow me to complete the necessary electrical work. I have been doing this work for 44 years and never had a problem. Also, the side of their home that I was working on, there were no neighbors; to my knowledge, no one lived there. To this day, there is no updated electrical service done on the home, or electrical permit pulled with the city. I am disappointed that I never got the opportunity to complete what was needed to be done.

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  Rachael Goans

  5.0

  Great experience with Electrical Source and Steve. We had a serious issue with our main breaker that could have ended tragically. Steve came out immediately and not only resolved the issue but also walked us through the next steps to avoid future issues. Steves very knowledgeable and takes the time to explain things to the customer in English. Moving forward we will be using Electrical Source for all of our electrical needs. Thank you Steve and your daughter Lindsey.

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