Elite Air Systems LLC
Farm, Trinity, NC

Elite Air Systems LLC Reviews

3.4 stars based on 14 reviews

Featured Comments:

• S

  Susana Anglin

  1.0

  First time they were fine, second time got the owner Brian, just lazy, change the thermostat without resolving the problem. I had to use someone else, I had to pay for a thermostat I did not needed and pay for service call that just put money in their pocket $180 in 20 minutes. They are not BBB so you waist your time and money ZERO accountability!!!!

• T

  Torri Miller

  1.0

  After buying a brand new home in 2015 elite put in a unit that was to small to even cool the house. The unit also leaked Freon from day one. Elite would not fix it and were going to charge me to even come look at it. 5 other neighbors in my neighborhood have had to replace their units after just 4 years of our houses being built. Do not go to them! They buy faulty equipment and install it in your home. The don’t even have the decency to come fix their mistakes! Very awful company!

  ---

  Response from the owner

  In response to the resent review, we apologize for any issues you may be having. I wanted to give some information that will assist you about your home and the correct people for you to contact. For the assumed under sized ac unit, there are 3 parts, system planning, sizing, and installing 1- Shugart homes has a 3rd party company (SEM-Southern Energy Management) to perform load calculations for each of their homes, to abide by ICC code. This size AC installed in your home, has been designed by them, Not Elite Air. For future knowledge theses loads are designed around 91 degrees outside temperature to maintain 75 degrees inside the home. 2- Once Shugart has these loads, they generate a PO for whomever may be the installer. These PO's dictate the following. -Size of the unit -brand (RUUD) -type of heat/ac -seer -where the unit will be installed at the location 3- The installation. -Installation is the only part we are involved in, with the system in your home -we installed what Shugart ordered, it met code and passed inspection -We give a one-year labor warranty, this unit was installed 08/03/2015 -you have parts warranty left only Shugart owned it first in February 2015, sold to Marilee Hainje on 08/03/2015, and sold again to you on 02/13/2018. We have no log of any call for service to this home since it first sold. So, having this new knowledge now, contact Shugart Homes for any problems with the size of your system issues If you want maintenance or service performed, we can assist you with that. Contact our office for additional support

• A

  Andrew Jolly

  5.0

  Have used there services for over 10 years. Our heat pump was replaced this month by them . It took the crew less then 3 hours to completely install. I would recommend elite air and will keep using them. God bless them

  ---

  Response from the owner

  We are so glad to hear how pleased you are! I hope the new install is working well for you. Thank you for choosing Elite Air Systems, LLC for all of your HVAC needs, we looks forward to servicing you in the future!

More reviews (6)