Entergy
North, Baton Rouge, LA

Entergy Reviews

1.8 stars based on 39 reviews

Featured Comments:

• E

  Emily Coco

  5.0

  Horrible experience. The substation that Entergy built in Robert in 2018 has continually caused my property to flood. Entergy was made aware that the culvert was an adequate before they put asphalt down. During hurricane Ida people had to evacuate and chest deep water Soley because of the inadequate drainage on Entergy‘s property. Entergy refuses to return my phone calls or keep the appointments that they set with me to have an engineer come out and discuss fixing the flooding problems. They have affectively damned up the drainage from the Walmart distribution center causing it to divert every time it rains onto my property. Hey Entergy it’s your buddy you might want to fix this before you have over half $1 million worth of property damage

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  Response from the owner

  Hello Emily, Thanks for reaching out and leaving us feedback. At Entergy, we are constantly striving to provide safe, reliable service that is affordable for our customers. We understand there are situations where in customers may need assistance beyond the norm. We want to help our customers any way we can. Please reach out to us at 800-368-3749 if we can assist further.

• K

  Kenesha Antoine

  1.0

  Our security light was knocked down during a hurricane. For 5 months now, I have called and requested that they remove the security lighting from my bill. For 5 months, the charge has remained on my bill. I am currently on the phone with them yet again to make the same request, and I have been on hold for literally one hour, and counting.... This is utterly ridiculous.

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  Response from the owner

  Hello Kenesha, Thanks for reaching out and leaving us feedback. At Entergy, we are constantly striving to provide safe, reliable service that is affordable for our customers. We understand there are situations where in customers may need assistance beyond the norm. We want to help our customers any way we can. Please reach out to us at 800-368-3749 if we can assist further.

• j

  jim caldwell

  1.0

  They never seem to show my banking online payments many days after the bank shows they have received the payment. I end up having to pay again online since they are quick to send a threat to disconnect notice. Forget trying to reach anyone...you are on hold forever with warnings it will be a long hold (in other words, don't expect to speak to anyone); and they don't offer a text or email option that I can find on the website to ask why they have not credited the banking online payment. I wish there was an option in the world of utilities to switch providers.

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