Golden Gate Mechanical, Inc.
Lafayette, Santa Clara, CA

Golden Gate Mechanical, Inc. Reviews

3.7 stars based on 3 reviews

Featured Comments:

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  ashley lien

  5.0

  I have had the pleasure of working with GGM for the past 4 years. They make scheduling easy, explain any and every issue that arises and the staff is very friendly. I work for a company that manages many different commercial properties from San Jose to San Francisco and and we use Golden Gate on just about every building. Tom is very informative on the details of what needs to be done to any of our HVAC units and even has the experience and knowledge regarding the precautions we should be taking when it comes to our fire system and how everything ties together. If you are looking for a reliable company with a quick response time then I would definitely recommend Golden Gate Mechanical!

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  Response from the owner

  Thank you for the kind words! GGM is happy to be of service to you and your organization.

• G

  Gordon L

  1.0

  I'm surprised that GGM has such good reviews since they were a disaster for me. It all started on September 8, 2017 when they sent me an invoice (by email) out of the blue relating to a condo that I owned in Palo Alto. Upon further investigation, it turns out that the HOA had called them out months earlier (July 20) regarding roof leaks. GGM had some bizarre theory that maybe the roof AC condenser for my unit was at fault, so they turned the condenser switch off on the roof, turned the thermostat to off in my unit (the HOA let them in), and removed the batteries from my thermostat. Of course my AC unit wasn't the problem and the leaks continued until they were properly fixed by roofers. Nevertheless, GGM sent me a $212 invoice, months late, for their "service" of wrongfully disabling my HVAC system, which I had to restore and reprogram later. Then things got worse. I replied to the unexpected invoice (CC'ing the HOA) saying that the HOA called GGM out and the HOA is responsible for roof leaks in the building, so the HOA should pay this. Nobody responded and so I assumed it was resolved until I tried to sell my condo in late October. At that point GGM sent a bogus payment demand to the escrow agent. If they still wanted payment for me for the shoddy work that I didn't want or ask for, it's strange that they would contact escrow rather than contacting me. I instructed escrow to ignore the bogus payment demand, but I decided to pay the $212 myself anyway, since my (former) HOA was partially at fault for not paying them. I'm still giving GGM 1 star due to the incompetent "fix" which made things worse, and for sending a bogus payment demand to the escrow company rather than just telling me that they hadn't been paid.

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  Response from the owner

  Mr. Lyon, I apologize for the confusion and miscommunication between the Homeowner's Association of your condo and yourself. Golden Gate Mechanical, Inc. was called out regarding a roof leak by the HOA and upon assessment of the leak found that the actual cause of the leak was due to the HVAC unit located on the roof of your condo. At that point, Golden Gate Mechanical, Inc. advised the HOA of our findings as well as advised your HOA representative that we can not move forward with any repairs to the roof leak or the HVAC unit until the party responsible for the unit (YOU, the owner of the condo) is made aware of the situation and gives approval for Golden Gate Mechanical, Inc. to move forward with any repairs. The HOA representative advised Golden Gate Mechanical, Inc. that they had contacted you via telephone and spoke with you directly to receive approval for the repairs. The HOA representative also stated that they explained the situation to you in it's entirety so that you were fully aware of our findings and what was to be done to repair the issue before obtaining your approval. Golden Gate Mechanical, Inc. takes pride in the knowledge and experience our technicians have obtained over the many years of working in the HVAC/Mechanical industry as well as the willingness to continually educate ourselves in all the many changes which take place in the trade(s) industry over time. I believe GGM's long term relationships with our customers speak for themselves because as stated in Golden Gate Mechanical, Inc.'s mission statement: "Our mission is to provide all of our customers with the best value in the local mechanical and electrical construction industry. In our 27 years of business in this industry Golden Gate Mechanical, Inc. has always completed projects 100% that we were hired to perform. We accomplish our shared goals through competent employees who are strong on work ethic, and are motivated by personal responsibility and trust. Safe work practices and honest dealings are important requirements. Our philosophy includes mutual respect for all customers and employees, application of current innovation and a "service the customer" mentality. We strive to prevent any "call backs" and through training prevent accidents from occurring in the first place." Read less

• j

  jon simons

  5.0

  these guys are awesome!!!! tom is very professional and willing to do what ever it takes to get the job done. I would highly recommend them. always on time and even in the hottest of days when everyone is swamped they make it a priority to come out and fix the problem

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  Response from the owner

  Thank you! GGM is happy to be of service to you and your organization.