Graybar
Schirra, Bakersfield, CA

Graybar Reviews

4.2 stars based on 20 reviews

Featured Comments:

• S

  Sean Wallin

  1.0

  What kind of a store is this? I just wanted to pay cash for a simple 4$ connector, we don't need to involve paperwork on this. Why do I have to show you my drivers license for this? Really why? I give you money, you give me goods, let's not make this complicated. You don't need to data mine me for a simple transaction. I don't need you to know my name or address or any other PERSONAL information. I just want to pay for a simple part and go on with my day. You tell me cash is not accepted, okay then I'll pay with my debit card, which I need to enter my pin to use. Who knows MY pin number, I do, the owner of the card. I don't need to show you my drivers license to use my debit card. If it is a credit card, then yes I understand asking for ID, but not on a debit card. And why don't you accept cash, you know the stuff of legal tender for goods? Why was what should have been a simple transaction made so complicated? There are plenty of competitors out there, I will definitely not be going back to Graybar any time in the future. You guys should be putting the customer first, not data mining. Keep it simple, you guys sell products, let the customer pay how they would like to without taking their PERSONAL information if they do not wish to divulge this information.

• T

  Tommy Guerra

  5.0

  Will call always have my materials ready, the staff jumps on the orders. And I love when they load me up. Excellent company..

• J

  John Hawkins

  2.0

  I ordered a part from Graybar in Bakersfield on Wednesday and was told it would be available for pickup first thing the next morning. I returned Friday late morning to acquire the part, rather than returning on Thursday. After entering the store I stood at their checkout/order stations to speak with a representative and pay for the ordered part, but both individuals were helping two other customers. One of the reps asked if I was picking up a part and what name it was under, at which time I provided him the information. He asked if I was going to purchase the two other items I had grabbed while standing their waiting. I replied yes and he informed me it was going to be a while and lifted and gestured at the piece of paper in his hand that he was writing a parts list for the current customer. He also stated the other representative was engaged with another customer, hence explaining what may cause the delay. Other customers began forming a line behind me. When I first walked into the store my watch read approximately 10:20 a.m., and I walked out of the store at 10:57 a.m. I do appreciate the parts that I received from Graybar, but I am not sure if it was worth taking the thirty seven minutes out of my workday. I probably should have just ordered the parts myself on Amazon because nothing can justify that wait time and customer service to me.

  ---

  Response from the owner

  Hi John, Thanks for the feedback. We appreciate your business and will do our best to improve our service times.

More reviews (7)