Great Lakes Energy Co-Op
Boyne, Boyne City, MI

Great Lakes Energy Co-Op Reviews

4.4 stars based on 166 reviews

Featured Comments:

• C

  Chelsea Moore

  1.0

  We constantly lose power with Great Lakes. This would be fine but they don't even give an ETA for power restoration. I'm not sure why other people are saying they communicate effectively during outages because they don't. They never have. They say, "We're working on it." That's all they'll ever tell their customers during a power outage. They won't even say, "We have X number of customers out so you may be out of power for over eight hours and we recommend you find alternate accommodations for the day/evening." They tell you NOTHING. Their inability to provide even the most roughly estimated power restoration time frame says to me they don't care about their customers.

• E

  Elena Samborski

  5.0

  Great Lakes Energy offers the BEST Customer service from outages being fixed in a timely manner to offering other services to their customers. We are not eligible YET for the Fiber Optics, but just know I will switch from my present internet company when they get to my area. They are Truly a Community/Customer focused company and much appreciated!

• T

  Thomas Turgeon

  3.0

  Most of the time GLE service is fine. Unfortunately, recently I lost power for 85 hours. The power went out at 1am on a Friday and was not restored until 2pm on the next Monday. My GLE service is for my seasonal home. There was nobody staying at the home when the power went out. I did not know that the power was out until late Saturday when I called a neighbor from my primary home located south of Detroit. I had to buy a portable generator on next day, Sunday. Portable generators were in very short supply by my primary down state residence due to all of the storm damage down state. By the time that I was able to get up to my GLE residence on Monday with a new generator it was too late to save any of the food in my refrigerator and chest freezer. It would have been nice to be notified when there was a power outage so I could have had time to take action to save all of that food. This is not the 1st time that we have lost power. I usually have to reset my phone system and thermostats when I return to my GLE powered home due to power interrupts. I am now seriously considering having to install a whole house automatic power back up system to supply a reliable source of power. Update 4/12/2022: I installed a standby generator in September 2021. It has already had to be used 9 times as of April 2022. At least my food does not spoil and my pipes do not freeze because I can now generate my own power.

More reviews (2)