Hale's Electrical Service, Inc
Airport, Petersburg, VA

Hale's Electrical Service, Inc Reviews

4.3 stars based on 30 reviews

Featured Comments:

• T

  T West

  1.0

  In August 2020 we had Hale’s come out to service, hookup, and inspect our whole home generator. We were told that the generator was hooked up, had been tested, was safe and good to go. For this service, we paid the bill 434.26 in full either the day of or 1-2 days after this service. Fast forwards approximately 5-6 months later....a storm knocked out the power and the generator did not start. We placed a call to Hale’s; a gentleman stating that he was the owner came out with the young man that initially hooked up and tested the generator. The owner informed my brother and husband that it looked like an electrical surge caused some wire damage and fried the mother board. It was then explained that we should have a surge protector. The bill we received for getting things back into working order 1430.34. Here are my complaints/concerns...when the young man came to hook up and inspect the generator....why were we not informed that a surge protector was needed??? A surge protector is important to the safety of the generator, our home, and our lives. Receiving a bill for a piece of equipment (mother board) that would have been safe if we had been initially informed that a surge protector was needed (ESPECIALLY FOR SAFETY), we would have paid for it and had it installed on the initial visit. Because we were not informed of the need for a surge protector, we were subsequently charged extra for after hours emergency service (they got to the house around 4:30-5:00 pm), we were charged for a new mother board and installation, and charged for reconnection of wires (there were wires that weren’t connected at all), and we were charged for the surge protector (that should have been required in the first place) and installation. We received a call from this business advising that we had an outstanding bill of $1434 and that if it was not paid they would take us to small claims court. We called back to the office and paid the bill that very day. We were provided a handwritten detailed statement from the technician and a completed checklist that was supposedly performed during the initial service. What is so sad....we contacted their office numerous times to try to discuss the concerns we had with the bill. The woman was quite condescending and rude. We were told that my husband or I would be contacted my Mr. Hale to review our billing concerns. No one ever addressed our concerns. If a surge protector would have been suggested, we would have purchased it right then and paid to have it installed. But we were not informed of this need. The subsequent events that followed because of the lack of a surge protector (that Hale’s technician failed to tell us we needed) lead to an extra $1430 bill (3x cost of the initial charge that was paid for hook up, testing, and service). and the threat of being taken to small claims court. Also during the so called “Emergency After Hours Service”, we were informed that the generator should have been set to perform a weekly self test, this was not set by the technician during the initial visit (if this had been set properly and if we would have been informed of it, then all of this could have been avoided). I do not ever write reviews....but I was very disappointed with the lack of integrity this company has.I was raised to take pride in my work and to always do my best to do the right thing. We try to use local services to support our county. we have been in the area for just a little of over a year now and this is the second service issue I have had with a local business. Come on Dinwiddie/Sutherland......We need our small businesses to survive, thrive, take pride in their work, communicate quickly and effectively with the customer, and to treat your customers as you would wanted to be treated.

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  Response from the owner

  Hello T West, thank you for taking the time to bring your concerns to our attention. We have investigated these claims. In August we were contacted for a routine service by Mr. West. We were not asked to “hookup” the generator at the property. We are aware that the generator was at one point disconnected and prepared a quote for fixing this in 2019. By the time we arrived in August 2020 to service the generator, it had been reconnected by another person or contractor. As a part of the service, we ran the generator and verified that the generator would transfer in the event of a power outage. During this service, the Generator’s exercise time was not changed and was left at the time it was previously set at by the previous homeowner. A little over a month later in September we received a call from Mr. West stating the power had gone out and the generator did not come on. Our office made Mr. West aware of the after-hours rates as he had called in after our office had closed and was provided options for getting a technician during normal business hours. He asked that we come out fully aware of after-hours fees would be applied to the bill. When Mr. Hale and the Technician arrived, they located the challenge and prepared an estimate for repair. The two gentlemen on site questioned the cause of the challenge to which the technician and Mr. Hale informed them that is was possible that they had experienced a surge. They asked if we could stop this from happening again. Mr. Hale and the technician explained that a surge arrestor may help prevent this in the future but will not protect from every source a surge can come from. For this very reason, a surge arrestor is an optional piece of equipment and not considered a mandatory safety device. We wish Mr. West would have addressed all his concerns with Mr. Hale before signing the repair estimate. After the invoice was sent to Mr. West we did not hear from Mr. West. Our office made several attempts to contact Mr. West. Finally in April Mr. Hale was able to reach Mr. West and informed him that his account was severely overdue and would be sent over to collection should this not be paid soon. During this call Mr. West did not express any concern with the invoice and agreed to pay and called into the office pay later that day. When Mr. West called in to pay, again no concerns were expressed. As a courtesy no finance charges or late fees were applied despite the account being severely overdue. We hope that this has address all of your concerns. Should you have any further concerns. Please feel free to contact our office at 804-518-3060 Monday – Friday 8AM-5PM.

• D

  Dan B

  5.0

  I wish I could give HaleYes more than five stars. This is THE company that you want for such a big investment. They were way more detailed, knowledgable, professional and courteous than the other three companies I contacted. The whole project from the quote, installation and final inspection was seamless. The installation team was on time and worked like a well oiled machine. The office staff was responsive to my many questions, always polite and I never felt like a bother or rushed. I would hire Hale's every single time!

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  Response from the owner

  Thank you Dan for the kind words!

• C

  Colleen Moore

  5.0

  Hale’s Electrical Service installed our new generator back in February. We had contacted them a couple months prior to look at prices and options. Their salesman came to our house and answered all our questions. He was extremely knowledgeable about all aspects of the installation and product. Once we decided to go with Hales, it was smooth sailing! The girls in the office were awesome. They ALWAYS answered the phone and addressed every question or concern. No one was ever pushy with options we could purchase (and we added several to our contract). The installers were thorough and professional. Not a shred of anything was left in our yard. Very happy with their service and product!

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  Response from the owner

  Thank you so much Colleen! We are so pleased to hear you and JD are happy with your investment! Our service team looks forward to coming out next month for your first maintenance.

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