Harmony Electric Co., Inc.
Yale, Houston, TX

Harmony Electric Co., Inc. Reviews

4.2 stars based on 37 reviews

Featured Comments:

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  SAM DC

  1.0

  Previously 3 stars. Good solid work and employees seem very nice and knowledgeable. I would have given 5 stars but they need to be upfront about their paid to travel and pick up parts policy. I advise getting an upfront estimate for the job. I was trying to be supportive of local business and was open to paying hourly but I felt overcharged for time where no work was conducted. They charge for travel time for parts.....even if they forget and have to go back for more parts. So it’s best to get an understanding of the total job and parts, so you aren’t charged for unnecessary travel. I would use them again, but I’m going to get an estimate first. Update: Changed my rating to one star (previously 3 stars) after the false claims the owner made below and how inappropriate her response was. If they can blatantly lie on a public forum, they are capable of doing anything. See previous poor reviews. It was not a huge discount since one should only pay for work that was done. They removed one hour charge which should have never been charged in the first place. They call that a huge discount???? And I was not told that they would charge for travel from the start. The tech brought the wrong breaker switch parts and would have to go back for the right one. The first tech likely communicated the wrong equipment which is the reason the second tech had to correct this. A customer should not have to pay for that. If they would have said this, I would have gladly asked to give me an upfront estimate before approving the work. In addition, the tech did not wait an hour for me on a conference call. He waited 15 min (not one hour!!) and I told him when he called the day before that I would be on a conference call. So the tech was well aware of this. I even have security camera footage that can prove this. As you can see from my previous review, I kindly said I would use them again but request an upfront estimate, but after this very rude response, I will not. They charged me for 8 hours of work. When actual work done was 4 hours based on my own security camera. And they sent a tech one day and I never heard back from that tech. So they had to send a different tech where I spent another good part of my time to show the same stuff twice. Yes...time is not free, but when I had a very simple job I don’t expect that to take the amount of days and hours to complete. My wife waited all morning one day for the tech to show and he never did. They installed an outdoor ceiling fan and switch (which was the only time the baby nap time COULD have been an issue since the attic entrance was in the baby’s room), 20 ft of OUTSIDE conduit to a motion light on the garage apartment ( no sleeping baby issue there) and replaced three breaker switches located OUTSIDE (no sleeping baby issue again). That amount of work doesn’t take 8 hours. They provided a so called 2 hour discount while still charging me for 6 hours which is above the amount of actual hours worked. So I have been very very patient....this was even after calling a good solid week in advance to arrange the appointment. And the sleeping baby went to bed at 2pm for one hour and They said they just needed access to the attic to run wire for the ceiling fan and would not need to go in there again. So the sleeping baby was not an issue. I am so shocked by the response of this business.

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  Response from the owner

  We cannot identify this customer by this name. If it's who I think it is, he received a rather large discount then posted this review. Also we had to pull off for a sleeping baby so we constantly accomodated him. Estimates aren't free. Someone has to get paid to do them. And specific materials have to be picked up. The tech also had to sit outside his house for an hour waiting on him to get off a conference call and then he wanted to know if he would be charged for it. He told me repeatedly that he was very happy with the tech and the work. We do out best and are very grateful for the employees who risk their well being to help our customers right now. We stand by our pricing and our employees.

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  Dianthe Sda

  5.0

  Danny from Harmony Electric came to my home. He was very professional and knowledgeable. He explained the repairs to me and fixed my ceiling fan light. He was courteous and very professional. Thank you Danny for excellent customer service. I will definitely be using Harmony Electric for any future electric services.

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  Response from the owner

  Thank you so much for the kind words. We appreciate your taking the time to post them and look forward to helping you in the future.

• A

  Ariana

  5.0

  I reached out to multiple companies after an accident at home and Harmony was quick to respond by email (which was convenient) and professional. They heard me out, assured me it would be okay, and triple checked light fixtures for the peace of mind. I will keep their information on hand for anything I may need in the future. Thank you so much!

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  Response from the owner

  Thank you so much Ariana for taking the time to post a review. We very much appreciate the kind words and look forward to helping you in the future!

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