Home Repair Services of Kent County
Division, Grand Rapids, MI

Home Repair Services of Kent County Reviews

4.2 stars based on 32 reviews

Featured Comments:

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  Gidget Groendyk

  1.0

  I am a vet living in social security, when a tree hit my home and I asked for help. They promised to repair the roof. They sent out a guy with no exsperiance with the wrong roofing materials and a bucket of tar. It leaked I called for a year and they never returned to fix the problem, I wrote a review and now because of the whole in the roof . I spent all my tax money renovating the home they promised to do so I could live there like a handy cap bathroom, wheelchair accessible stairs to help get me into my house. They came in and fixed a water leak and billed me 180. Dollars they promised to be back and finish the stairs and bathroom. They never showed. I calll there they said their to busy to help out a vet. And was ordered to pay the 180 or no service will be done. I said I have no problem paying you if you come back. And they asked for all my financial information again and again and finally they said we don’t have time for us vets. Well I can honestly say shame on them and there scam for profit . Like most non profits they do nothing and collect big money . My advice, go to your local church, they will do more then these greedy people. Oh and there customer service sucks, it’s like a three ring circus. I am going to write Lansing to see if A.G. Would look into there shady practices . And the bias on who gets help or not. Trust me the real builders are building for them on there own homes. Time to close it down

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  Response from the owner

  Hello Gidget, We are so sorry that we missed the mark on your interaction at Home Repair Services. While we can’t always assist those that come to us, we have worked hard over the last 41 years to build a culture that treats people with courtesy, dignity, and respect. Your feedback has been shared with appropriate staff and it will be used in our ongoing customer training. Again, we apologize!

• S

  Stephanie Figures

  2.0

  I went to this organization today to see if I could get some assistance with some much needed repairs. The 2 Ladies at the front desk were no help to me one simply ignored me and the other was unfriendly and dry.I was just told I make too much money I tried to get a recommendation or something but all I got was rudeness 😔.

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  Response from the owner

  Hello Stephanie, We are so sorry that we missed the mark while you visited us at Home Repair Services of Kent County. While we cannot always assist those that come to us, we have worked hard over the last 41 years to build a culture that treats people with courtesy, dignity, and respect. Your feedback has been shared with appropriate staff and it will be used in our ongoing customer training. Again, we apologize that we have missed the mark!

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  Michelle Kooi

  5.0

  This nonprofit is amazing! They have free workshops for rookies like me, they even offer fincial services, volunteer opportunities, and general information to empower homeowners! If you need anything to do with your home, they will lead you in the right direction!

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  Response from the owner

  Thanks for leaving a great review, Michelle! Our team here at Home Repair Services is thrilled to hear such good feedback and we’re proud to serve the communities in Grand Rapids and Kent County. Did you know we host free home repair workshops? Next time you’re here, you should check one out! We hope to see you again soon, and bring a friend!

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