Home Services at The Home Depot
Cunningham, Sioux City, IA

Home Services at The Home Depot Reviews

3.4 stars based on 8 reviews

Featured Comments:

• D

  Dale Nelson

  3.0

  Havent done business with them in two years

• D

  David Walker

  2.0

  If you need something that's already in store, this is a good location to get it. However, if you need to special order a product and have that install then things get a little, shall we say, confusing. I wanted to get some wood laminate flooring from the store. They didn't have it in stock, so I had to order it. That's fine. I asked how much install would be. I was told it is $0.89/SF. That's a great deal, considering I didn't need a huge area done. I had to schedule someone to come out and measure for the amount of flooring needed. Fine. I get a call about 2 days later (on a Thursday) from a HD service center or somewhere and the lady tells me they can schedule me for a Tuesday or a Thursday. I tell the woman that the coming Tuesday would work. Well on Tuesday I get a call, not to confirm the appointment, but to let me know they don't have anyone in the area that day. So measuring got pushed out another week (since Thursday was already full). The guy comes out and measures and adds the 10% extra (this is standard if you've ever installed flooring). Total footage comes out to 248.6 square feet. Two days later I get a call from another service center with my quote. The product was $1.49/SF. I figured with the flooring and install and tax it would be roughly $600. The woman on the phone tells me it's going to be $2800! I ask her why and she starts breaking down the prices. They were going to charge me $2.50/SF for install. The $0.89/SF for install is only for 250 SF or more. Fortunately (and this has been the only highlight of the process so far) she was able to add another 2.5 SF of flooring so I got the install price I was originally quoted. This took down the price significantly. However, they still wanted to charge me for delivery, carry-in, removal for old flooring, moving appliances, moving "large furniture" (a small table and chairs). I had explicitly told them, when ordering, that I would do all that stuff myself. After all was said and done I got the price down to my original estimate. I went to the store and paid and was told it would be up to 10 business days for products to arrive. I called after about 8 days and asked if they happened to be in. Great news! My flooring was in, but I couldn't pick it up until the next day. So I called the next day to let them know I'd be picking it up. Oh, but wait, not all the product was in. Only the transition pieces were in. "We'll call you when the flooring comes in." Right. Three more days pass and nothing. I called and asked if my flooring had arrived. "Yes it's here," I'm told. I ask "So why did nobody call me?" I was given some lame answer that it had just come in the night before, blah blah blah. So I ask them "OK, so are you guys going to call your installers to schedule with me a time to install the flooring?" They tell me yes. It's been 3 days since this happened (I called on Monday 6/19 and it's now Thursday 6/22). They never called. I've had to call them and I even called the installer. I was told someone else schedules installs. So it's been over 3 weeks since I ordered my stuff and I still can't get them to schedule an install. I'm having to do the legwork to get stuff done. That seems kinda backward. When I ordered carpet from Lowe's 1.5 years ago I had NO issues with them, whatsoever. They came and measured the day after I let them know I wanted carpet. The carpet came in in about a week and they had it installed about 3 days later. I will never use the Sioux City Home Depot for installation of anything again.

• E

  Eric Lockridge

  2.0

  Not likely to ever use their services since I do this for a living. Our company uses them and I'm telling you that your appliances WILL be damaged by the time they make it in your home.

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