Home Services at The Home Depot
Ohio, Cincinnati, OH

Home Services at The Home Depot Reviews

3.4 stars based on 14 reviews

Featured Comments:

• B

  Bob Boberson (SirVirtual)

  3.0

  3 stars...a middle rating. Just frustrated that I can't get everything in the same store. Needed parts and they're out... Got to another store.... Not today

• R

  Robyn Decker

  1.0

  Home Depot customer service is a complete joke. Had carpet and vinyl installed worth a total of about $2200. Yes I understand this isn't a huge amount of money to some of you, but to me that is a lot of money. First lets start off with the first day of installation, vinyl. My husband specifically said he wanted the vinyl to run a certain way and was told that would be no problem. The installer did not run the vinyl in the direction we wanted. Also, we had a square of vinyl installed by the back door, this vinyl ran the opposite direction of the vinyl in the kitchen and entry way. Called and complained about that, they came back out another day to fix this. However, it was not fixed, the vinyl by the back door was replaced to match the direction of the vinyl in the kitchen and the entry way, again not the direction we wanted. While that installer was here, the trim around the door frame got messed up. They had to replace that. When the carpet was installed, they installed gold strips around the edge, we asked for silver. The carpet job was not finished, as we were left with bubbles in the carpet and were told to keep moving heavy furniture on top of the bubbles to smooth it out and they would be back in a few days to fix it. The bubbles did not go away. The carpet we ordered was a discontinued item and we were told we could not get carpet like that again, however, conveniently they had the "same" carpet and re installed it again with new carpet and the silver strips. This carpet is definitely not the same, as it is not as soft as the previously installed carpet. Once those installers left, my house was a mess, there was a pop can left on my tv stand, and carpet pieces everywhere, shavings of carpet and everything. Also when they came back to fix my door trim, they left pieces of wood just sitting outside. This entire process took an entire month, and entire month of not being able to put my house back together. The only compensation offered is a lousy $271! I will never purchase anything from Home Depot ever again. There have been many phone calls back and forth and this has been a horrible experience all around. Everyone has been very rude and not helpful at all! This is now almost the middle of May and this has been going on since February. Horrible company, horrible customer service.

• C

  Chuck Kaetzel

  1.0

  Poor service and no help available from anyone.

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