Home Services at The Home Depot
Airport, Toledo, OH

Home Services at The Home Depot Reviews

3.7 stars based on 12 reviews

Featured Comments:

• C

  Carolyn Bell

  5.0

  Aaron in the paint department was great. Very knowledgeable and knew what we needed for our project. Not pushy and didn't try to sell us more than we needed. Great job!

• K

  Kathy Jender

  1.0

  I have had the worst experience in flooring, not so much with the associates (who are generally friendly and helpful) but with the system for ordering/installation. I purchased Pergo flooring for a simple, rectangular room. Home Depot sent someone out to measure and to order the necessary supplies. I had to wait approximately 3 weeks for the flooring to come in, then another week for the installers to "be in my area". On the day of installation, I found they ordered too much flooring (can't be returned) and forgot to order trim pieces for the door transitions. Had to wait another 3 weeks for the additional pieces to come in, then they called to schedule installation without telling me I had to go pick up the pieces at the store. Another wait for them to be in my area again. On my next installation day, the installer called the night before to say he had been sick and was running behind but should be there between 2pm-3pm the next day. I asked him to make it 3:30, which he said would work fine and he would call if it would be any later. I never heard from him again, and no one ever showed up, or called to say there was a problem. So it's been over 2 months and my floor is still only partially installed. No one seems to have any clue what is going on; they blame it on the installers. Do NOT schedule any installations thru the store!!

• J

  Joy EitniearYore

  1.0

  Went to this store to purchase a front & ALMOND colored storm door in mid July. Found a beautiful Front Door on clearance & an ALMOND colored etched glass storm door w/BLACK hardware. Pd a $35 deposit & was told that this would hold our doors & that someone would come out to do measurements. A week or later young man came to our home & took measurements. He said that everything was good & that our lock would be fine. We went back to HD & paid for the doors & installation & then we waited. Finally when we did not hear anything we called the store. We were told that our door had been sold. We were given a different door that cost more but was not as nice looking as the originally at the same price. Finally installation day arrives. I had taken the day off work. A gentleman by the name of Tim came to our home to install the door. He said that there was way to many parts ordered & that he would take them back to the store & get us a refund on them. He then was telling me about our WHITE storm door w/GOLD hardware. I said no that isnt what we ordered. He then told me that our lock would not fit the front door. Called HD & talked the manager. She was going to get everything taken care of & get our storm door expedited. The person in charge of the expediting called & asked about the color. I told her we wanted ALMOND w/black hardware. I also mentioned to her about the door handle/lock not fitting when we had been told it would. They did give us a free handle & lock that we were allowed to pick out pick out. Which by the way was black. So finally installation day 2 is scheduled for today 9/9 almost 2 mos later. Tim comes to my home to install the doors. He checks the color & yea its ALMOND w/black hardware. Takes the doors out of his truck & is getting ready to install & finds out the storm door opens the wrong way!!! I refuse to have it installed & he again apologizes takes the doors back to the store. I again call the store & I am furious! I am told that they will again expedite our order & get the right door. I have worked in expediting & if we had been as slow as these people we would be out of business. My confidence in this store is none. So again we are still waiting to have the doors installed. So hopefully the 3rd time will be the charm. That will be 3 days that I have taken work, the price of the doors, & installation plus all the extra parts that werent needed. This is going to be very expensive door by the time (if ever) it gets installed.

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