Ideal Electric Inc.
China, Winslow, ME

Ideal Electric Inc. Reviews

4.1 stars based on 14 reviews

Featured Comments:

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  Thomas Jaques

  1.0

  We paid Ideal Electric in full for the purchase and installation of a 6KW Generac off-grid generator in 2014. Since then, based on Ideal Electric’s recommendation, we’ve had them service it annually. We built our off-grid solar powered house by ourselves and appreciate like few others the necessity of keeping our energy system in peak condition. Annual generator maintenance from a professional was a service we deemed crucial. In the Fall of 2020 we noticed that the generator was leaking oil. When he came for annual servicing, the Ideal Electric technician told us that the leak wasn’t a big deal and he would attend to it the following year by replacing a gasket. The generator continued to leak oil through the year. So in the Fall of 2021 while looking at the unit, the technician took apart major components and put them back together and ripped a gasket. He said it shouldn’t be a problem and that he would replace it during the next servicing. The generator never stopped leaking oil, so the technician came back in a few weeks to replace the gasket. A few days later when we started up the generator, it made a loud cracking, breaking noise. We turned it off immediately. Without touching the unit, we could see that the flywheel had flown off and that other parts in that area were bent up and broken. A few days later the technician said it looked like a big problem and that they would have to take the whole thing apart to fix it and maybe discover that it wasn’t fixable. He also said that ours was the only off-grid model that he has worked on, that it is different than the other models, that he didn’t have a service manual for ours, and that we might want to buy a new generator, and that Generac makes bigger, more powerful, more expensive generators now. In short, we believe that the Ideal Electric technician was not trained to service the generator model that Ideal Electric sold us and whose own technician in fact broke. Rather than offer to repair or replace our generator at no cost (or discounted cost), Ideal Electric has sent us invoices for their last couple of visits.

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  Wilbrod Martin

  1.0

  It never went to far. Someone from Ideal came down. Took my info and what kind of electrical work I needed. 5 days later I had to call back to get my estimate sent to me. I was happy with the price so I responded but unfortunately no response back. I called their office and asked if they were an insured company. I just moved to the area. Then my call was transferred to the owner to ask for proof of insurance before the work was performed. The owner gave me an attitude and was hostile towards me. He said he would send a copy of their insurance Certificate and never sent it. I guess the job was too small for myself to get any respect from Ideal. That's okay I went with someone else. If your smart you will avoid them all together

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  Rob Moody

  5.0

  Worked with Rick and crew on a big project, what a great experience! Very professional, hard working and detailed workers with the skills to handle all of our electrical needs! Highly recommend Ideal Electric, you will be very happy with the results, I know I am!

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