Ideal Electrical Services Inc.
Associate, Indian Trail, NC

Ideal Electrical Services Inc. Reviews

3.7 stars based on 15 reviews

Featured Comments:

• Z

  Zubin Shroff

  1.0

  When a customer reaches out to the owner of a business, in this case Jeff at Ideal Electric, in good faith, regarding a billing-related miscommunication and the owners response is (a) start the conversation by accusing the customer of “not wanting to pay his bill” and (b) telling the customer that going forward the customer has been put on a “do not service” list because he, as the owner, “operates a sovereign business and can choose who he does business with”; the owner clearly doesn’t understand the concept of customer service and more importantly, very basic decency. At NO POINT did I ever tell anyone at Ideal Electric that I was unwilling to pay their inconsequential $125 bill. The purpose of my call was clarify a miscommunication regarding the bill. Ideal Electric was at my property as a sub-contractor for a local pool company. While on site, their technician identified an issue with a newly installed electrical panel - the use of an incorrect wire nut to secure the incoming power line to the panel. At the time, they were fully aware that the panel has just been installed by a different vendor and I thanked them for identifying the issue, stating that I would take it up with the vendor (who I identified) who had installed the panel Ideal Electric subsequently returned to my home to correct the work they had performed……it failed to pass the county inspection. While on site the technician said that since he was onsite he would go ahead and swap out the incorrect wire nut at the electrical panel since “it was a quick fix”. At no time was there any discussion about there being a cost associated with performing this fix. Had I known there would be a charge I would have stopped the technician immediately as the issue was slated to be corrected by the original panel installation vendor, at no charge, under their warranty. Ideal Electric was fully aware that the panel was under warranty; yet, they subsequently sent me a $125 invoice to replace the wire nut. I reached out to Ideal Electric to let them know that there (a) had been a miscommunication regarding the panel fix and (b) the technicians were fully aware that the issue at the panel was scheduled to be addressed by the installation vendor and therefore the onus was on them to let me know that there would be a cost associated with the fix and, more importantly, what that cost would be. Rather than hearing my concern regarding this matter, Jeff the owner, felt it was appropriate to accuse me of not wanting to pay his bill and to tell me that I would be on his “do not service” list. When I asked him why he felt that was the appropriate response to my concern his reply was essentially “i’m the owner; it’s my choice”. I had zero issue with paying these folks; what I DID have an issue with was the communication and the absolutely disgusting response from the owner. I’ll take my business to a vendor that appreciates it; rather than one who thinks they’re doing ME a favor by providing a service. I don’t care how good a job a vendor does…..professionalism, decency and basic customer service 101 DO matter!

• S

  Susan

  5.0

  I highly recommend Ideal Electrical Services! This is the 2nd major project that I've used their services. They most recently worked over a week to make electrical updates throughout my entire new home. I can't say enough great things about the professionalism of the sales person, the office person scheduling the job and the crew that performed the work. They showed up as scheduled and the quality of work was excellent!

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  Tara Hubara

  5.0

  I have used Ideal Electric for several projects around my home. I have found them to be very responsive to customer emails and phone calls, and They conduct themselves in a professional manner. I have had them add recessed lighting for me, add electrical outlets in my floors for lamps, relocate ceiling fans in my home, and a few other items. I would definitely use them again in the future!

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