Innovated Companies
Williams, Fenton, MO

Innovated Companies Reviews

3.8 stars based on 23 reviews

Featured Comments:

• F

  Francis Smith

  1.0

  the workers themselves are great. Management on the other hand is a s#$t show. They caused $thousands$ in damage to our business and still have not showed up to fix their mess and their equipment has been taking up valuable work room floor space that we need for the holiday season.

• r

  ryno0627

  1.0

  My ac was working just didn't seem to be working the best. The company sent out someone. He was very nice and friendly. He cleaned off the fins of the ac unit and fixed a slightly burnt connection. When he left he said all was good. Since he left the ac has not work and it still does not work. I called the guy and he asked me to flip the breaker. I did this and after 10 minutes the system still did not work. I called him again and he said he would be back out. That was about an hour and a half ago. Now I still have no ac, it's 8pm on a Saturday, and the main office is closed. Very poor customer service.

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  Response from the owner

  Thank you for your reaching out to us about this matter. I apologize you did not receive the best possible customer service on our end. We are working to improve everyday! Thank you for your input we will be sure to make some adjustments!

• C

  Carl Cook

  1.0

  My AC broke this past summer (2019). My home warranty company uses Innovated Heating and Cooling. They came out and misdiagnosed my issue. My AC breaker tripped while they were there because the fan wouldn't start. The unit overheated so they sprayed it down and "clean it"; however, I think they were cooling it. They also talked about the replacement parts that were on it being a concern. I paid my $100. They reported to the home warranty company that it was a "routine cleaning". The next day my AC was broke again. Obviously the same issue (the fan motor). I called my home warranty company again and they sent them back out. They wanted to charge me $100 again (for the home warranty deductible) and I refused. I spoke to the accounting lady and she said it would be taken care of. Eventually I got a new AC fan motor after spending 3 weeks without AC. Needless to say, I forgot about the $100 because I was told "it would be taken care of" and I'm not paying the deductible twice for the same issue. Well just this week I got a certified letter demanding repayment for the $100. I didn't pay and refused because it was the SAME issue less than 24 hours later. I called them again about it....they said they would call me back. Never did. I would highly recommend to consider using a different company. I am sending in the $100 but I strongly disagree with them misdiagnosing the issue being my fault; in fact, seems like a scam to me.

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