Jensen Electric Company
Isidor, Sparks, NV

Jensen Electric Company Reviews

4.3 stars based on 10 reviews

Featured Comments:

• M

  Marc Markwell

  5.0

  Jensen Electric is one of the most professional construction companies I have worked with in my construction career. Not only does Jensen pride itself on its integrity and customer service, but Jensen is one of the few companies that I have worked with that I don't have to worry about finishing on time. I have used Jensen in very large projects and very small projects and have never been disappointed by the professionalism and urgent manner in performing a task. I give Jensen Electric the highest recommendation and will continue to call on them for any electrical needs.

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  Response from the owner

  Dear Marc, Thank you for taking the time to share your experience with Jensen Electric! We value our customers and their satisfaction and appreciate your trust in us. Rest assured, we will do everything it takes to make us deserving of your loyalty. James Andrews President/Owner

• k

  kira reed

  1.0

  My sister used this company and was charged an outrageous amount of money for 5 minutes worth of work. They charged her for two hours and refused to negotiate on it. I understand companies need to make money however having integrity and being honest with your work is a major factor when choosing a business. I’m sure after the technician left he went to another call and they paid for a two hour minimum as well. I wish they would have been more honest and truthful.

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  Response from the owner

  Ms. Reed, We don’t know who your sister may be, and we are unable to locate a service call in which we spent five minutes working. We would request that she contact us directly to discuss her experience with us. You are correct that we have a two-hour minimum charge, which is made clear to the client when a call for service is made. There is more to the overall cost than the time spent on site. For example, if the call was on a weekend or after hours our electrician would interrupt whatever else he was doing, get changed for work, travel to the service call location, diagnose the problem, obtain needed parts, complete the repairs, and travel back from the service call location. The electrician is paid for all of his time, and rightfully so. There are also related costs of equipment, fuel, order processing, billing, overhead, etc. We do not add these additional costs to the order, but instead charge a two-hour minimum, which is standard in the industry. To those uninformed about the true cost of doing business, this may seem outrageous, but it is the unfortunate reality of surviving in business. The assertion that we somehow lack integrity or are dishonest in our business dealings is very upsetting and simply untrue. Our reputation for treating all of our clients fairly and with integrity is well earned. We are in our 50th year of serving this community and always hold ourselves to the highest standards. We give thousands of dollars of cash donations, work at no charge to local charities every year, provide funds to local schools to assist children who may be in need, support numerous youth sports leagues, and the list goes on. We have even provided secured entry systems and cameras at four local elementary schools at no charge. No recognition is requested for any of this as we feel blessed to be able to give back. We respect your decision to write a review, however, we would encourage gathering of all the facts. In this age where so many are connected on social media, negative reviews can be hurtful to individuals and organizations. We will accept full accountability when we error, but we do not see what we have done to warrant your criticisms. Respectfully, James Andrews President Jensen Electric Company

• J

  Jenette B

  2.0

  After much consideration for MY review, it is disheartening because the company I work for and Jensen had a pretty good relationship. Bill thank you for revising the invoice and compensating us, but, for accusing me of having someone write you a “fake” review is outrageous and you handled the situation poorly and your emails to me were rude and unkind. To the woman above (or below) Kira, I hope they reach out to you so you can explain your situation as why you were dissatisfied with their service and hopefully Bill will apologize to me for the way he responded to me and accusing me of something I didn’t do. Poor way to handle your business. Just because two people complain about the same thing to you doesn’t mean they’re in cahoots, maybe it means you should change something people complain about.

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  Response from the owner

  Ms Blair, Thank you for your review. I can tell you that Bill was not trying to accuse you of having someone write a fake review. The circumstances of your issue were the only ones similar to what was described in Ms. Reed’s review, and it was apparently a coincidence that it was the same day. I apologize to you if the emails seemed rude in any way. Bill was working with you at the same time we received the other review and made the conclusion that it was the same issue. You state that it is not and I take you at your word. I hope you can also understand our apparent incorrect assumption. We revised our invoice to you only to help satisfy a client. Our electrician was paid for more time than you ended up being invoiced for a Saturday call similar to the scenario I described in my reply to Ms Reed’s review. I felt that we have done a good job for your organization over the years and wish you the best moving forward. Respectfully, James Andrews President Jensen Electric Company

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