JMC Electric
Merriam, Overland Park, KS

JMC Electric Reviews

4.3 stars based on 36 reviews

Featured Comments:

• A

  Alicia Walsh

  5.0

  JMC Electric was responsive in returning my call and was able to get to my job within a week's time. The two guys they sent were knowledgeable and friendly and efficient. I had a really great experience all the way around. There wasn't as much work as expected, and they were very up front and honest in telling me so, doing what needed to be done, and finishing up quickly. 100% satisfied!

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  Response from the owner

  We appreciate your feedback and the opportunity to complete your project. If you need it in the future please reach out to us.

• C

  Charles Goetze

  5.0

  They did a replacement electrical panel in our basement at by far the lowest bid of several. They also installed a Tesla Wall Charger with a 100 amp line and a 100 amp sub panel box in our garage both projects were at very reasonable competitive prices. Excellent work, easy & comfortable to deal with!

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  Response from the owner

  We appreciate the comments and opportunity to work with you on your projects!

• J

  Juliet Valle

  1.0

  First, I want to make it VERY clear that the technicians were fantastic. Thank you David and Denny for your pleasant attitudes, prompt arrival, and professionalism. This review is about Ed and the rest of the Sales team. Couple months ago, I had my attic fan serviced and that tech--who was also excellent--recommended that I have some wiring replaced in my attic. He took pictures, wrote a description, and assured me that he would pass the information along for swifter service once I was ready. Cue the incessant phone calls and emails! I was called multiple times a week from different numbers, and received multiple emails about scheduling that repair. I told them SO MANY TIMES that my work schedule didn't allow for scheduling at that time and that I would contact Them in the Fall once I was ready. To make matters worse, a ladder was left at my house AND I WAS ACCUSED OF STEALING IT! I told the THREE people who called me that it was left outside for them to come pick up...it stayed there for nearly a month. I didn't steal the ladder. Your team failed to communicate about picking it up and about the scheduling! The technicians told me today that they had no idea what they were walking into, but you guys have pictures! Why wasn't any of that communicated internally? I was told on the phone yesterday that this work could take TWO days! It took these guys an hour. Had they needed to come back, I would have been out of work an extra day and that's unacceptable. Get organized and know what you're talking about before you make your sales calls. I'm in sales too. Listen to your customer! If they say stop calling, then stop calling them! Gents, NOT NOW means NOT NOW. The only reason I actually used your company was to ensure that you would leave me alone once I knew for sure I would be crossed off your to-call list. So you got my check. Cash it and remove me from your calling list, your marketing lists, everything.

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  Response from the owner

  We are very sorry to hear you had this experience with us. We will be speaking with our staff directly about the service call and the second follow up service call and the procedures that lead to it. Our goal is to always meet the customers needs and exceed them. We appreciate you bringing this to our attention and will be confirming our procedures for updating follow ups and coordinating job documentation procedures. If there is anything we can help you with or answer any questions feel free to call our office staff at any time and again we apologize for any inconvenience we have caused you.

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