Kelly Cable of N.M., Inc.
Reading, Albuquerque, NM

Kelly Cable of N.M., Inc. Reviews

3.4 stars based on 25 reviews

Featured Comments:

• C

  CMG

  2.0

  These folks worked on my property, but not by my choice. CenturyLink has a contract with them to pull new phone lines. The workers are unprofessional. Maybe they got the job done, I don't know, I dropped CenturyLink more than a year ago because they could not provide adequate phone service. Anyway Kelly employees came to work on our lines twice. The first time they left a very long cable dangling across our yard and the neighbors. I called and someone from Kelly came to coil it up and left it on the wall, stating that the next time Kelly came to work (oh, boo) that they would take it with them. Well, guess what, they did come do something else, but did not take that cable. In addition, they left a coil of fine wire in my compost pile. That is not safe for people or pets. They also knocked down branches and did not pick those up. I tried to call Kelly Cable to report this, but there was no answer. So I am stuck cleaning up Kelly Cable's mess because they don't answer their phone and because I am at the mercy of CenturyLink. Where is pride of workmanship? I am so disappointed.

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  Response from the owner

  Hello and thank you for the feedback. This is most certainly disappointing and we want to do everything in our power to make it right. First and foremost, we apologize for our crew's lack of cleanliness and disregard for your property. That is not the Kelly way. Secondly, we apologize that you have had difficulty reaching us to discuss this further. We would absolutely love to speak with you more in detail about this incident and to have the opportunity to address it appropriately. Please reach out to us at [email protected] and put your email attention to Donna Robinson, President, and include the best contact method for her to reach you. Again, we really appreciate your feedback. It makes us better for our customers.

• P

  Pig Hunt Puppy

  1.0

  Just watched this company take one of it's trucks and mow down a light pole. No traffic around them, hopped a curb and mowed it down. If you're ever wondering why they are late.....that's why.

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  Response from the owner

  Thank you for your feedback. Our team has been looking into this incident. If you observe something like this involving our crews in the future, we encourage you to reach out to us directly. Thank you!

• A

  A Callaghan

  5.0

  The Kelly Cable crew worked several days replacing the CenturyLink lines that came down in the windstorm. The crew was highly professional and polite, and they left the work scene spotless. Many thanks!

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