Kerwin Electric, Inc.
8th, Kalamazoo, MI

Kerwin Electric, Inc. Reviews

4 stars based on 25 reviews

Featured Comments:

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  Garrett Robinson

  5.0

  I got 6 quotes from different electricians for a 240V outlet in our garage for an electric car. In the future I will save time and go straight to Kerwin & you might want to for your job. Not only were they the most competitive but their service onsite was a 10/10 experience. It was obvious the crew was much more focused on doing a quality job than just getting to the next job site. They answered all my questions and didn’t mind me hovering to see how they went about it. Wore shoe covers inside without me asking and cleaned up like they were never here. Highly recommended.

• K

  Kyle Jehnzen

  1.0

  I called in September of 2021 and was put on a waiting list for a home generator. At the time I was told that it would be about 3 months. When December came around I hadn't heard anything so I called multiple times and left 3 voicemails but received no call back. I used their request form on their website, again, no response. Ultimately, at the end of December, I had to use Facebook messenger to get in touch with somebody that told me the generator would be in sometime during the last week in January and they would call to schedule. That week came and went so I called again and finally got to talk to somebody on February 28th. That day I was told by Chad that he was talking to Generac that day and would call me back later once he knew the whereabouts of my generator. As of March 8th I had heard nothing from him so I called and cancelled my order completely. My biggest concern was having the generator serviced by a company that can't be bothered to talk to customers once it's installed. I certainly understand the state of supply chains right now but they could have at least picked up the phone once in my 6 month saga. As a final note, the person I cancelled my order with on the phone was quite rude. I guess it's understandable as I was no longer a customer but it would have been nice to at least get an explanation instead of "...ok, I'll let them know. Bye."

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  Kurt Helgerson

  5.0

  In desperation I called them one day after 32 hours of no power. My home generator was not working, which someone else had installed. They (the installer) would have told me that it would have been days or longer to get out to our place. Kerwin was there that day, despite having to drive around a downed tree blocking our drive requiring significant off-roading. They went beyond the call of duty. If i could give they 6 stars, i would. They are going to get a yearly contract to come out!

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