Kissimmee Utility Authority
Carroll, Kissimmee, FL

Kissimmee Utility Authority Reviews

3.2 stars based on 210 reviews

Featured Comments:

• R

  Raymond Morales

  1.0

  Worst company ever. They have zero empathy for peoples situations. The reps have a cold undertone to their voice like they can care less about your situation. They are very quick to disconnect you if you’re 1 day past your due date then they are quick to charge you a $35 disconnect fee & a $50 reconnect fee. $85?!!!!! On top of the bill you had trouble paying in the 1st place. Once you’re late, If you don’t pay your bill in full, they won’t reconnect you at all. No exceptions. If you ask to speak to a supervisor, prepare to wait at least 20 minutes on the phone to then get a rude supervisor that speaks to you as if you are a child & doesn’t really seem to want to help. I’m not trying to NOT pay my bill, I just need more time than the time allotted but they seem to not want to help even if you’re only 1 month behind. I’ve been with OUC & Duke energy in the past, & those companies are more than understanding & willing to help. KUA doesn’t care because they know they are the only choice we have if we live in Kissimmee. So sad. You need to do better KUA.

  ---

  Response from the owner

  We want to thank you for taking the time to provide feedback about your recent experience with us. We apologize that it was not a positive one. We will use your constructive comments to review our current procedures to ensure that we are providing the best service we can to all of our customers.

• T

  The Golden Tv

  1.0

  This place needs to be investigated for scams.. I’ve made a deposit to this company and they keep saying they never received it and continue to ask for more money to turn on light. After I provided them proof multiple times with bank statements. Place is a huge scam and needs to be shut down Fr

  ---

  Response from the owner

  We want to thank you for taking the time to provide feedback about your recent experience with us. We apologize that it was not a positive one. We will use your constructive comments to review our current procedures to ensure that we are providing the best service we can to all of our customers.

• M

  Maria Alvarez

  5.0

  Thank you for the great service this afternoon on the phone! New customer here. So polite and courteous and friendly as well thank you again!

  ---

  Response from the owner

  Thank you for your positive review. Our customers and community are extremely important to us and we are very grateful for the feedback. We hope to be able to assist you again in the near future.

More reviews (7)