Lanehart Electric
Hill, Irving, TX

Lanehart Electric Reviews

4.1 stars based on 17 reviews

Featured Comments:

• D

  David Bergthold

  5.0

  Fast response, professional grade services. My work order included replacing a breaker, repairing four outside outlets, and installing a dimmer switch. Electrician Jesse did this quickly, efficiently, and correctly. Lanehart Electric receives my highest recommendation.

• A

  Azenith Mendoza

  4.0

  My husband called the company and informed the issues of our new home master bedroom switch that tripped the main electrical box. They came within few days and was able to fixed the problem. Technician were knowledgeable and very kind & professional.

• J

  Jeremeee fasho

  1.0

  DO NOT WASTE YOUR TIME I called originally because I have an issue with my doorbell in my new home and I needed a few things installed (3 ceiling fans, 2 Nest thermostats, 2 Nest CO2 detectors). The supervisor called me back and set an appointment. After waiting for 2 hours after the appointment time, I called them back. Turns out, they had tried ringing my doorbell - the same thing I was having the issue with not working - and they left. After I called the main office, the supervisor (Gerardo) called me back. He tried to reschedule me for a week later! After some dialogue he agreed to come back later that day. When I reminded him of everything that else we had talked about that needed to be installed, he told me that they didn't do Nest thermostats. Why didn't he tell me that in the first place?!? I never would have made the original appointment had I known that. Just an awful, awful experience.

  ---

  Response from the owner

  Hi Jeremy, We're sorry you had this experience and we appreciate your feedback. I apologize our team didn't connect with you during your original appointment time. Rescheduling can be very frustrating, and we apologize for the inconvenience. It's our protocol to always ring a door bell, knock and leave a door notification tag when we are unable to connect with a homeowner. We always try our best to ensure our staff booking appointments are aware of services we do and do not provide, so I'm sorry that you were not notified that we do not install Thermostats. If we can do anything else to amend this situation please contact our management team directly at 972.721.1004. Given the opportunity, we would like to make things right. Sincerely, LEC

More reviews (2)