Lilley Air Conditioning Inc
Field, Lakeland, FL

Lilley Air Conditioning Inc Reviews

4 stars based on 43 reviews

Featured Comments:

• L

  Lynn Anderson

  5.0

  Lilley A/C installed my A/C Heat unit for my new mobile home in 2016. They have always been very professional, both Jill's in the office and the service techs. The techs always explained what they were doing and why. March 25, 2021 I called them to ask about enclosing between the unit & the house because I was having a rodent issue and was told by several pest control that this needed to be done. Friday April 2 , 2021 they sent a tech out to check what needed to be done. My pest control guy ( Chad-Emerald Spray Services. LLC) was here at the same time and they talked about what needed to be done. It was great seeing these two professionals work together to solve my problem. A/C tech gave me and estimate. Said they had to make the part they needed in their sheet metal shop and would be back the following week. So, I asked about doing the yearly maintenance at the same time and he put in a work order for that to be done. Today, Tuesday April 6, 2021 Lilley A/C called to see if the tech could come today. He was here in 15 mins. Daniel was the same tech I had last year and before that. He did the maintenance, put on the sheet metal enclosure and even covered the bottom of the A/C frame with hardware clothe so no critters would get under my house that way. Daniel is a very pleasant and diligent worker. He went the extra mile. Very respectful about social distancing during this time of Covid-19. He even gave me a suggestion of where to get my A/C filters for a better deal. Thank you Daniel!

• R

  Rob Parra

  5.0

  Lilley has been great to us. We moved into our new home 3/21. They have been super professional and out asap. We highly recommend them. Hard to find companies that try hard. Very happy we found them.

• J

  Jennifer B

  1.0

  One of the young men that came out to perform service was quite unprofessional and made inappropriate comments. They proceeded to install the new AC unit up against my home and discarded the ducting and AC unit from my home into my neighbor’s dumpster. We called the office to explain the situation in which they said they would send the crew back to pull the AC unit away from the home and remove the ducting and old AC unit from my neighbor’s dumpster. We kindly asked if they would call us before coming to the home since we we would be out and about. The crew showed up to my home when we were not home and proceeded to let me themselves into my gate and property without my permission. Watching them on my camera they told whoever they were on the phone with that I was not home. They then went out to the AC unit and took a shovel to one spot and did absolutely nothing. They left my property without fixing their poorly installed job and without removing the ducting and old AC unit from my neighbor’s dumpster. When we called the office again asking to speak to the owner we were told that the owner is rarely there and does not check his messages. We still have not had the AC unit pulled away from the home. The office is difficult to communicate with and the workers are unprofessional.

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