Marvin Groves Electric
7th, Wichita Falls, TX

Marvin Groves Electric Reviews

3.3 stars based on 6 reviews

Featured Comments:

• W

  Wayne Methvin

  5.0

  I have had Marvin do several jobs for me commercial and residential. I have nothing but COMPLETE SATISFACTION. With neat, professional appearance and quality of the work at a fair price, I recommend Marvin for all of your electrical needs.

• P

  Person of Interest

  5.0

  Marvin's team came to my new office, installed a new grounding bar, setup my five POS systems, and wired my 6 rooms with cat6 and electrical outlets. They quoted me a fair price and executed ahead of schedule. It's refreshing to work with an electrical contractor who does a job in the time they said they would do it. I couldn't ask for more.

• C

  Cynthia Garrison

  1.0

  On 07/02 this company accepted a work order from my home insurance company stating they would come out on 07/09 to fix some issues I'm having. Today no one showed up so I called them and was told by I'm assuming the owner that it's not worth his time to come fix my issue through the home warranty company and he doesn't know why they would tell me that he was going to come out because he never accepted the work order and doesn't know why they keep assigning him jobs. But if I wanted to work with him directly he would come out. First off as a company you have to apply to the home warranty company to do work for them, they don't randomly pick companies off the internet and assign them to jobs. I called my home warranty company back and it turns out they have the recorded phone call of him speaking to someone in the customer service department there and the electronic acceptance of my work order. I wouldn't recommend someone that tells a potential customer that it isn't worth their time to come do their job. Half of the things in my kitchen including my refrigerator aren't working and this guy wasted a week of my time waiting on him when he was never going to show up. Unless like he said I want to work with him directly and not use the home warranty company.

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  Response from the owner

  “Cynthia, Sorry to hear of your bad experience. We are known for our personal care. For the benefit of others, please let me state that we do not work with home warranty companies as they only cover appliances. We apologize for any inconvenience that this may cause. However, we believe that by handling your problems directly, we are better able to provide you with the care that you deserve. If you have any further questions and concerns regarding the work done on your home, please give us a call. Best regards.”

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