Mason PUD 3
Prairie, Shelton, WA

Mason PUD 3 Reviews

4.3 stars based on 19 reviews

Featured Comments:

• B

  Bradley Zefkeles

  5.0

  I purchased some basically raw land in Mason County. I had an electrician put in my meter and pole. My next step was to contact Mason County PUD #3. Simply said, I have never worked with a county or city that even came close to the level of excellence I was provided. Everyone at PUD #3 took great care of me and my project. This is a utility company others should use as their model to follow. So, I want to send a huge thank you to everyone there that made our project into reality!

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  Response from the owner

  Wow, thanks for the kind words, Bradley! We work hard to ensure that all of our customers have the same experience as you did. That's the Public Power Way! Welcome to Mason County!

• A

  Alex

  1.0

  Haven't been very disappointed with the power side of pud this review is directed at the fiber side. After paying for fiber to be installed I have waited over 4 months now and have had no luck. I was told this process would take a couple weeks to a month I even went as far as to do all the trimming required for this job myself in the hope this would speed up the process but boy I was wrong. Every time I contact pud about this issue I am told my material is on the truck and it will be done any day, needless to say after hearing this for months not I have completley lost faith it will ever be completed. This complete failure to do their job would not be a big problem if there weren't 4 people in my house trying to participate in online schooling which is very difficult using hotspot, I have told pud this but of course they do not care at all. All in all I would conclude this by saying I am a big advocate for pud but in the particular ones case I would be an advocate for pse finally taking over in this area I hate dealing with them but at the end of the day at least they can get the job done.

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  Response from the owner

  Hi Alex. I'm sorry you had this experience. We have been performing many connections so they aren't as fast as we'd hope, but four months is definitely outside of our expected window. Can you please provide the name on your account or your service address so I can follow up? Or, please call 360-432-1550 to provide this information. Thank you.

• J

  Julie Goldsmith

  5.0

  Wanted to thank PUD 3 for continued excellent service. Just read an article in Washington Post about increase in nationwide power outages. But noted that Washington state is one of the few to show a decrease in outages. Locally, I attribute that to PUD's forthought in making our power system more durable and preparing for bad weather. Sometimes it's easy to take service for granted when it's working so well. Good job?

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  Response from the owner

  Thanks for the kind words, Julie! We take reliability seriously and are proud of our Diamond-level Reliable Public Power Provider award from the American Public Power Association. In fact, we were the first utility in Washington to earn this too award! Have a great evening and keep your fingers crossed as this fall storm rolls in.

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